Technical Support Representative

2 days ago

Makati City, National Capital Region, Philippines Payreto Full time ₱4,000,000 - ₱8,000,000 per year

WHAT WE OFFER

  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
  • Day 1 HMO
  • Life Insurance
  • 15,000 PHP Signing Bonus

POSITION OVERVIEW

The core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.

Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.

WHAT WILL YOU DO?
  • Provide technical support via phone, chat, and/or email for an online payment account for their high-value clients in a 24/7 environment.
  • Assist with product or application-related inquiries.
  • Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
  • Help identify and initiate corrective action by determining the most cost-effective repair/resolution to minimize customer downtime.
  • Redirect/escalate issues to appropriate resources for high-profile customer issues.
  • Update the team's knowledge base when necessary.
  • Ensure that there is a thorough understanding of customer queries and issues.
  • Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly.
  • Follow up and make scheduled call backs to customers as necessary.
  • Attend client and Payreto meetings and trainings.
  • Support and respond to customers in a wide variety of queries (basic to advanced).
  • Adhere to agreed processes, meeting required work standards, targets and objectives.
  • Completely and accurately write review notes.
  • Must be amenable to render overtime based on business needs.
  • Assist in adhoc work assigned by immediate supervisor.
Shift Schedule
  • Shifting Schedule depending on business needs.
  • Willing to work onsite at least twice a week.

  • Technical Support Representative

    3 days ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱200,000 - ₱400,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Technical Support Representative

    3 days ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱250,000 - ₱500,000 per year

    POSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.Technical...

  • Technical Support Representative

    3 days ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱300,000 - ₱500,000 per year

    Company DescriptionPayreto is a Knowledge Process company specializing in customizable operations solutions for the financial services industry. Through its four service pillars—Onboarding as a Service, Payments as a Service, Finance as a Service, and Contact as a Service—Payreto helps financial institutions achieve operational excellence. With a global...

  • Technical Support Representative

    2 days ago

    Makati City, National Capital Region, Philippines Adventure Consultancy Solutions Full time

    Job DescriptionThe core mission of the Technical Support Representatives is to provide timely, correct, andcomplete technical solutions (basic to advanced) to client users via call, chat, and/or email.Technical Support Representatives are the client's front liners in ensuring that the client'scustomers will have a positive customer experience. Technical...

  • Technical Support Representative

    3 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱150,000 - ₱250,000 per year

    Work Setup:Onsite at the Sanctum, SM - North EDSA, QCType of Contract:Full timeSchedule:Shifting scheduleStart Date:December 8, 2025Job Summary:The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge...

  • Technical Support Representative

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱400,000 per year

    Company DescriptionSutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. Partnering with global iconic brands, Sutherland provides market-leading technologies and business process excellence to enable rapid innovation and scalable transformation. With an impressive portfolio of 363 independent inventions...

  • Technical Support Representative

    1 day ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱900,000 - ₱1,200,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

  • Technical Support Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱30,000 - ₱50,000 per year

    Teamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

  • Technical Support Representative

    2 days ago

    Makati City, National Capital Region, Philippines The Back Room Offshoring Inc. Full time ₱3,000,000 - ₱5,000,000 per year

    TECHNICAL SUPPORT REPRESENTATIVEOffice location:Unit 1431 Centuria Medical Makati Century CityKalayaan Ave. cor. Salamanca St.Brgy. Poblacion, Makati CityAbout the Company:The Client is a software and service provider for home health, hospice, and outpatienttherapy agencies. With more than 20 years invested in the health care industry, we have served...

  • Technical Support Representative

    3 days ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱240,000 - ₱360,000 per year

    Deliver Trusted Tech Support for a Fast-Growing Telecommunications LeaderBacked by national recognition for digital transformation and network innovation, this telecommunications leader has reshaped how communities across Australia access fast, reliable internet. With decades of expertise, they design, build, and manage their own fixed wireless towers and...