BPO Quality Analyst
5 days ago
QUALIFICATIONS & SKILLS:
- Graduate of any Bachelor's degree with at least 2-3 years of working experience in BPO/Call Center - customer service/sales/travel account experience is required.
- Candidate must have GDS experience
- With 1-2 years experience as Quality Analyst/Specialist in a BPO company with knowledge in coaching and quality calibration in an inbound/outbound process.
- Candidate must have excellent spoken & written English communications skills and strong analytical and listening skills
- Willing to work on-site in Alabang, in a flexible shifting or rotational schedule within 24/7 work hours.
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Quality Analyst
3 days ago
Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full timeKey ResponsibilitiesAnswering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to...
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Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full timeAt Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale...
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Outbound Sales Quality Analyst
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Quality Assurance Analyst
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Manual Quality Analyst
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Quality Assurance Specialist
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Trainer (BPO)
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Quality Assurance Analyst
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Automation Quality Analyst
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Head of Quality
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Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱2,000,000 - ₱2,500,000 per yearWe're Hiring: Head of QualityKEY RESPONSIBILITIES:Team ManagementPeople & Time ManagementPeople & Time ManagementQuality ActivitiesProcess ImprovementPerformance BenchmarkingData AnalysisQUALIFICATIONS:Graduate of any Bachelor's degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center - customer...