BPO Quality Analyst

Key ResponsibilitiesAnswering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to...

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our...

Title: Quality Assurance Analyst (Muntinlupa)The Quality Assurance Analyst Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots...

Job Summary:We are looking for a detail-oriented and experienced Manual Quality Analyst to join our team. The successful candidate will ensure that software products meet quality standards and business requirements through comprehensive manual and API testing. Basic knowledge of automation testing is also required and considered an advantage.Key...

Job Title: Foundation Skills Trainer (BPO)Location: Alabang, Muntinlupa (100% Onsite)Employment Type: Full-Time | Shifting ScheduleJob Summary:We are looking for a dedicated and experienced Foundation Skills Trainer to join our team. This role is responsible for delivering high-quality training through various formats—classroom, onsite, and remote...

Gatestone & Co. Americas Inc.The Role: Trainer (BPO)The candidate chosen for this position will be responsible for delivering corporate and client specific training; performing administrative duties which may include tracking updates to training as needed for ad hoc or annual attestations; writing and updating training modules; and researching updates to...

We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...

We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.PERFORMANCE AND PEOPLE MANAGEMENTCreates training modules and provides associated activities.Conducts training for new hires.Conducts product specific and refresher training.Evaluates the effectiveness of training programs conducted...

ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...