BPO Quality Analyst

Key ResponsibilitiesAnswering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to...

Role and ResponsibilitiesMonitor, evaluate and score calls against established quality assurance instruments and standards Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of...

Job Title: Foundation Skills Trainer (BPO)Location: Alabang, Muntinlupa (100% Onsite)Employment Type: Full-Time | Shifting ScheduleJob Summary:We are looking for a dedicated and experienced Foundation Skills Trainer to join our team. This role is responsible for delivering high-quality training through various formats—classroom, onsite, and remote...

Job OverviewA Data Quality Analyst role is available, focusing on ensuring the accuracy and completeness of data attributes in a system. The ideal candidate will have analytical skills, with an emphasis on details, and experience with MS Excel.ResponsibilitiesEnter master data into the system as needed.Manage data requests to support business processes in a...

Job OverviewIGT Solutions is looking for a skilled professional to fill the role of BPO Quality Analyst.The ideal candidate will possess excellent analytical and communication skills, with prior experience working in the FinTech industry or on FinTech projects.ResponsibilitiesEnsure compliance with regulatory standards by analyzing and testing financial...

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.PERFORMANCE AND PEOPLE MANAGEMENTCreates training modules and provides associated activities.Conducts training for new hires.Conducts product specific and refresher training.Evaluates the effectiveness of training programs conducted...

ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...

Job OverviewWe are looking for a Fraud Analyst (Voice Transaction) to join our team in Alabang. The role involves handling financial and fraud-related accounts through voice transactions, ensuring accuracy, compliance, and customer satisfaction. The Fraud Analyst will be responsible for detecting and preventing fraudulent activities while delivering...

Position: WFM Analyst Key Responsibilities: - Utilize workforce management software to create accurate forecasts and schedules for contact center operations - Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs - Conduct regular analysis of historical data to identify trends and develop...

OverviewNezda is hiring for Senior Workforce Management-Real Time Analyst.QualificationsGraduate of any courses.With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Job DescriptionRegular monitoring agent performance across multiple queues and ensure accurate performance analysis and communicate...