Quality Assurance Specialist

11 hours ago


Ayala Alabang, National Capital Region, Philippines ServiceFirstCX Full time ₱250,000 - ₱300,000 per year

We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:

  • Monitoring Calls
  • Generate Reports
  • Provide Feedback and Insights
  • Facilitate SA Talks
  • Implement Quality Assurance Guidelines

Duties and Responsibilities:

  • Monitor calls for accuracy of information and call handling standards using the Speech Analytics Platform and extracted raw data.
  • Record evaluations utilizing departmental quality monitoring forms based on business needs.
  • Participate in the design of quality monitoring forms if applicable.
  • Analyze recorded audio and audio-based data sets for critical insights.
  • Ability to determine opportunities through analysis of current or future trends.
  • Clearly articulates thoughts and ideas in oral and written presentations.
  • Provide QA Talk to New Hires.
  • Act as advisor performance to ensure agents' improvement.
  • Responsible for providing validated data or information to Speech Analytics Business Analyst and SA Developers so they can stay accurate and current on system enhancements or upgrades and analysis reports.

Qualifications:

  • Bachelor's degree in any field, preferably in Communications, Business, or related areas.
  • 1–3 years of experience in a quality assurance role, preferably in a BPO environment.
  • Familiarity with QA tools and/or speech analytics platforms (e.g., Verint, NICE, Observe.AI).
  • Strong attention to detail and analytical thinking.
  • Ability to evaluate customer interactions based on set criteria.
  • Good understanding of compliance, call handling procedures, and customer service best practices.
  • Strong verbal and written communication skills for giving feedback and reporting.
  • Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person



  • Ayala Alabang, National Capital Region, Philippines ServiceFirst CX Full time ₱250,000 - ₱500,000 per year

    We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...


  • Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Quality Assurance AuditorLocation: Alabang, Muntinlupa CitySetup: OnsiteSchedule: Rotating ShiftQualifications:• Bachelor's degree in any 4-year course• Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry• 2 to 3 years of hands-on QA experience is preferred• Advanced proficiency in...


  • Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time ₱900,000 - ₱1,200,000 per year

    Title: Quality Assurance Analyst (Muntinlupa)The Quality Assurance Analyst Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots...


  • Ayala Alabang, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱480,000 per year

    Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.Position: Quality Assurance AssociateIndustry: BPO CompanySalary: Php25,000 – Php40,000Location: Alabang, MuntinlupaSchedule: Shifting ScheduleWork Set up: Work on siteBenefits: Government...


  • Ayala Alabang, National Capital Region, Philippines Controtek Solutions Inc. Full time $60,000 - $80,000 per year

    Duties and Responsibilities:Develop comprehensive test plans outlining testing approach, scope, resources, and schedule for software projectsExecute test cases to ensure the functionality, usability, and performance of software applicationsImplement and maintain automated testing processes to improve efficiency and accuracy in repetitive test...


  • Ayala Alabang, National Capital Region, Philippines Concepcion Business Services, Inc. Full time

    Join to apply for the Quality Assurance Assistant Manager role at Concepcion Business Services, Inc.4 days ago Be among the first 25 applicantsResponsibilitiesTeam collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.Maintaining and...


  • Ayala Alabang, National Capital Region, Philippines Gavin Ventures, Inc. Full time ₱230,000 - ₱250,000 per year

    Job Purpose:Quality Assurance: Conduct quality assessments of customer support interactions, including emails, live chat, and phone calls, ensuring compliance with company policies and industry standards.Data Analysis: Analyze performance data to identify trends and areas of improvement in customer support. Utilize this data to make recommendations for...


  • Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full time ₱900,000 - ₱1,200,000 per year

    Job title: Quality Assurance Auditor (Medical Underwriters) | AlabangWork Set-up:Full Onsite| Shifting ScheduleKey Qualifications:Bachelor's degree 4-year collegeProven experience in Quality Assurance, preferably within the US Insurance or Health Care industry2 to 3 years of hands-on QA experience is preferredAdvanced proficiency in Microsoft Excel,...


  • Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYUnder the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement.JOB RESPONSIBILITIES1.    Attend management and client calls to report key information and...


  • Ayala Alabang, National Capital Region, Philippines Comrise Full time ₱192,000 - ₱216,000 per year

    Qualifications:Open to High School graduates, Senior High School graduates, or College graduates.Must possess strong oral and written communication skills.Ability to work independently and as part of a team.Willing to work onsite in AlabangJob Functions:Perform quality assurance tasks, including reporting, documentation, and process audits.Ensure compliance...