Billing and Collections Manager

2 days ago

Manila, National Capital Region, Philippines INQUIRER Full time

Key Responsibilities

  • Team Supervision
  • Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
  • Establish KPIs for the department, including collection targets and aging benchmarks.
  • Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary
  • Billing Operations
  • Develop and implement standardized policies for billing cycles and revenue reporting.
  • Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
  • Resolve complex billing discrepancies and disputes by collaborating with the Sales and Customer Success teams. Oversee escalations in billing and approved adjustments resulting from re-issuance.
  • Actively act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices. Reduce the rate of unbilled invoices
  • Work closely with the accounting team to ensure that sales invoices, credit and debit memos and other adjustments are properly posted in the registered accounting system
  • Regularly review incidents and implement process improvements to improve billing efficiency
  • Collections and Accounts Receivable (AR) Management
  • Develop and implement standardized policies for credit approval and collection workflows.
  • Monitor aging reports and prioritize high-risk accounts for immediate follow-up.
  • Manage negotiations for large-scale delinquent accounts and payment plans.
  • Evaluate customer creditworthiness and set appropriate credit limits.
  • Manage the process for writing off bad debt and coordinating with third-party collection agencies when necessary.
  • Financial Reporting
  • Oversee the preparation monthly AR aging summaries and collection forecasts for regulatory and management reporting
  • Actively department with sales and accounting departments to improve the reporting process for revenue and other relevant analyses
  • Oversee completion of tasks assigned to the billing and collection team for month-end closing activities and annual audits.
  • Performs other related tasks that may be assigned from time to time.

Minimum Qualifications
Educational Qualification:

  • Bachelor's degree in Accountancy, Accounting Technology or equivalent.

Work Experience

  • At least 8 years of relevant work experience Including managerialroles. Exposure to the advertising industry is preferred.

Knowledge And Skills

  • Proficiency in Microsoft Office and Google Workspace and experience with Accounting ERPs.
  • Understanding of billing, invoicing, accounting, or administrative support
  • Basic understanding of relevant VAT and Withholding tax concepts
  • Excellent written and verbal communication skills to effectively interact with internal teams and external clients.
  • Ability to analyze sales and invoice data and identify errors
  • High level of accuracy and attention to detail in managing documents and documentation.
  • Ability to work collaboratively with cross-functional teams, including Sales and Finance.
  • Ability to comply with deadlines in a fast-paced environment.

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