Order Desk and Renewals Manager

Lead with Precision. Empower with Purpose.

Shape the backbone of global SaaS operations through leadership that drives accuracy, collaboration, and growth while enjoying the stability and balance you deserve. Build a career that lets you lead with impact while keeping your personal time protected. This role offers the best of both worlds - the challenge of managing global order operations and renewals, and the freedom to enjoy meaningful time outside work. Lead, grow, and thrive in balance.

Job Description

As an Order Desk and Renewals Manager, you'll oversee high-volume order and renewals operations. You'll ensure accuracy across CRM and billing systems, streamline cross-departmental workflows, and lead a growing team that champions precision, process, and exceptional customer experience.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Ideally 5-7 years of experience in CRM (Salesforce), Quoting administration (Salesforce CPQ), and/or Orders Processing (open to PandaDoc, Octiv, and/or Docusign) including 2+ years managing a team
• Deep understanding of CRM (Salesforce) and order/renewal workflows
• Proven track record managing recurring revenue renewals at scale
• Strong process orientation and analytical skills to identify gaps and drive efficiency
• Excellent communication, collaboration, and stakeholder management skills
• Experience supporting or partnering with Sales and Customer Success teams in a SaaS environment

Your Daily Tasks

• Lead the Order Management and Renewals functions, ensuring timely, accurate processing of quotes, orders, and renewals
• Manage the end-to-end renewals lifecycle - from quote generation and approvals to invoicing, forecasting, and reporting
• Partner with Sales, Customer Success, and Finance to streamline renewals and order workflows
• Identify automation and process improvement opportunities to enhance efficiency and accuracy
• Act as the primary point of contact for Sales, Renewals, and Customer Success teams, handling pricing, approvals, quoting, billing, troubleshooting, and escalations
• Maintain compliance with revenue recognition and bookings policies for order booking, provisioning, and renewal deactivation
• Oversee performance metrics and KPIs for both the Order Desk and Renewals teams
• Support internal and customer-facing teams with pricing, quoting, billing, and policy compliance inquiries
• Maintain strong data integrity within CRM, CPQ, and order management tools (Salesforce, PandaDoc, Docusign, etc.)
• Manage and update contract/agreement templates and workflows within CRM and CPQ systems
• Partner with RevOps to enhance automation, standardize processes, and support reporting for bookings and renewal forecasting
• Provide hands-on coaching, guidance, and development for a team of specialists handling renewals and order processing

About the Client

Empowering Purpose-Driven Technology Through Seamless Operations

Our client is a leading software company that builds technology to help organizations drive meaningful social impact. Their platforms empower nonprofits, foundations, and purpose-driven enterprises to make data-driven decisions that change lives. With innovation at its core, our client continues to shape how technology serves humanity.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra