Client Renewals Specialist

Build Lasting Connections, Drive Client Success

Take on a role where relationships and results converge. Here, you'll help clients continue their journey with us while uncovering new growth opportunities. This is your chance to expand your expertise in customer success and renewals, gaining international exposure while making an impact in the SaaS industry. Step into a role where you can make your mark, drive client retention, and thrive on a global scale.

Job Description

As a Client Renewals Specialist, you will manage the end-to-end renewal process for small- to mid-sized accounts, ensuring accuracy, client satisfaction, and retention. You'll maintain renewal pipelines, minimize churn, and collaborate with cross-functional teams to deliver seamless customer success experiences.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 3 years of B2B SaaS renewals experience in a similar role (customer success, account management, SDR, BDR, or related).

Preferred Skills:

• Experience in driving renewals with predictability and delivering against targeted gross retention rates.
• Excellent time management and attention to detail.
• Experience managing clients with
• Ability to adapt quickly in a fast-paced environment while helping build and roll out sustainable processes.
• Proactive problem-solver focused on exceeding client expectations.
• Skilled in responding to questions aligned to frameworks for approval exceptions.
• Ability to provide renewals administration support to Renewals Managers.
• Ensures timely closure of renewals.

Your Daily Tasks

• Own and manage the end-to-end renewal process for account sizes smaller than $100K ARR primarily through written communication.
• Report to Manager, Global Renewals, with focus on customer retention and uplift.
• Maintain accurate records of client interactions and renewal statuses.
• Provide regular reports on renewal pipeline, risks, and opportunities.
• Execute strategies to increase customer retention and reduce churn through defined processes.
• Work with Installed Based leadership, Finance, Legal & Order Management to ensure contract accuracy.
• Verify contracts, review terms and conditions, and ensure data integrity of all quotes.

About the Client

Empowering Nonprofits with Innovative Solutions

Our client is a global leader in software solutions designed to support nonprofits, foundations, and social good organizations. With a strong commitment to driving social impact, they provide cutting-edge technology to empower communities, increase efficiency, and maximize outcomes. Their collaborative, mission-driven approach makes them a trusted partner in creating lasting change.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra