Learning and Development

3 days ago

Makati City, National Capital Region, Philippines SURGE FITNESS GYM CORP. Full time ₱1,200,000 - ₱3,600,000 per year

Job Title: Quality Control and Learning & Development (L&D) Officer

Department: Operations / CS

Reports To: Owner/President

Job Summary:

The Quality Control and Learning & Development (L&D) Officer is responsible for maintaining high standards of service, safety, and operational excellence across all gym/club facilities. This role ensures compliance with company policies, health and safety regulations, and customer satisfaction goals. Additionally, the officer leads employee training programs to support performance improvement, professional growth, and service consistency across all departments.

Key Responsibilities:

1. Quality Control & Facility Oversight

  • Conduct regular inspections of gym facilities and equipment to ensure functionality, cleanliness, and compliance with safety standards.
  • Coordinate timely maintenance and repairs of fitness machines and infrastructure.
  • Enforce hygiene protocols and monitor emergency preparedness measures.
  • Maintain up-to-date quality control documentation and reports.

2. Staff Performance & Training

  • Monitor and evaluate the performance of personal trainers, gym instructors, and front desk personnel.
  • Design, implement, and facilitate training programs that enhance employee skills and align with company standards.
  • Provide coaching, performance feedback, and ongoing learning opportunities to staff.
  • Ensure employee compliance with dress code, policies, and service guidelines.

3. Customer Service & Feedback Management

  • Collect, review, and analyze customer feedback to identify service gaps and improvement opportunities.
  • Address and resolve customer complaints related to staff conduct or facility or service quality.
  • Collaborate with branch management to improve member satisfaction and retention strategies.

4. Health, Safety & Compliance

  • Ensure adherence to all health and safety regulations across branches.
  • Conduct routine safety audits and implement corrective actions as needed.
  • Lead employee training on emergency procedures, first aid, and workplace safety protocols.

5. Continuous Improvement & Reporting

  • Develop and present recommendations for service and process improvements based on audit findings and customer insights.
  • Stay informed on industry best practices, new technologies, and quality control trends.

Qualifications & Requirements:

Education & Experience:

  • Bachelor's degree or diploma in Sports Management, Business Administration, Quality Assurance, or a related field.
  • Minimum 2–3 years of experience in gym operations, quality control, or employee training.
  • Background in health and safety compliance within fitness facilities.

Skills & Competencies:

  • Strong attention to detail with solid analytical and problem-solving skills.
  • Excellent communication, leadership, and interpersonal abilities.
  • Working knowledge of gym equipment, operational standards, and customer service principles.
  • Experience in delivering training and conducting quality audits.
  • Proficient with documentation and reporting tools.

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