
Technical Writer – End-User Applications
4 days ago
Key Responsibilities
- Develop and maintain clear, accurate, and user-friendly
guides, training materials, SOPs, and standards
. - Create
templates, standards, and best practices
for documenting business processes, data flows, and system integrations. - Collaborate with
analysts, engineers, and business stakeholders
to define and codify business logic behind data elements and applications. - Ensure accurate documentation of
metadata, data lineage, and governance practices
. - Support the roll-out of
reference guides and catalogs
to enable self-service analytics and reporting. - Conduct interviews and research with SMEs to document tacit knowledge and institutional memory.
- Maintain the lifecycle of documentation to ensure materials remain
current, relevant, and trusted
. - Contribute to onboarding and training materials to support new employees.
Minimum Qualifications
- Bachelor's degree from an accredited college or university.
- 5+ years of professional experience in technical writing
(English). - Strong command of
written and spoken English
, with excellent grammar. - Proficiency in
Microsoft Office (Word, PowerPoint, Excel, Outlook)
. - Familiarity with
Salesforce, SQL, Power Query, Power BI
. - Demonstrated ability to create
publication-ready documentation
with professional and visual design.
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