Investigation Associate

This is a 12-month fixed-term contract position. You must be willing and able to commit to the full contract duration.

• You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the duration of your employment.
• 5 days' work week which includes weekends and public holidays.
• Currently on 24/7 shift depending on business requirement including the possibility of night shift (night differential provided)
• 3 months of onsite training in our office in Pasay followed by 100% remote set up thereafter eligibility requirement is met. During this period, you are not allowed to take a leave.
• Ability to have infrastructure to support WFH when necessary if activated:

Remote Work Requirement

• A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages.
• Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc.
• You must be able to devote full attention to the Amazon customer.
• You should have access to mobile phone at all times from a reliable provider.

Looking for something a little different?

Are you suspicious by nature?

Do you have a nose for finding the truth?

Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigation Specialist, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent communication skills to support our global operations teams.

Key job responsibilities

Investigation Specialist responds to complaints of policy and intellectual property violations from Brands, Agents, Rights Owners (ROs), Sellers, and Vendors. This includes reports of infringement and non-infringement.

Role responsibilities include but not limited to:

• Investigate suspicious activity and behavior that could pose a risk to Amazon, our customers, or merchants
• Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary
• Achieve weekly productivity and quality standards for investigations
• Experienced in the internet space and capable of succeeding in a fast-paced team environment

• At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience
• Fresh graduates and career freshers are welcome to apply.
• Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.
• A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Must be able to start on October 20, 2025

• Comfortable working MS tools and using basic level of automation
• Experience in fields such as Investigations/Payments/Security or Banking domain
• Intermediate knowledge of E-commerce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.