CS - Center of Excellence Assistant Manager (Taguig) - Weekends Off
7 days ago
Responsibilities:
- Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
- Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
- Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
- Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
- Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements:
- Relevant years of experience: 5 years minimum BPO experience in customer service
- Leadership experience: 4 years minimum handling a team for customer service accounts
- Educational attainment: college grad any course
- Amenable to work in shifting schedules.
- Amenable to work ONSITE BGC Taguig
- Able to start ASAP.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Weekends Off
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Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is looking to hire for the CS CoE Center of Excellence Assistant Manager role ASAP. **Position: CS - Center of Excellence Assistant Manager (Taguig)**Benefits: - Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on the first day. - Quarterly performance bonuses. - Excellent opportunities for career growth and...
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