CSR - Customer Service Representative Team Leader

4 days ago

Taguig, National Capital Region, Philippines J-K Network Full time ₱40,000 - ₱60,000 per year

COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position: Customer Service Team Leader (Financial)

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Shifting Schedule

Salary: Php40,000 - Php60,000 package

Work Set Up: Work on Site

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Career development opportunities
  • Leaves Annually

JOB REQUIREMENT:

  • Bachelor's Degree holder
  • With 3 years of experience in 4+ years in financial account
  • Has experience for at least 2 year in team leader role
  • amenable to work on shifting schedule.
  • amenable to work on site.
  • Amenable to start within this month.

JOB RESPONSIBILITIES:

  • Manage the team's daily operations, including knowledge, procedure, and attendance compliance.
  • Handle customer and internal stakeholder escalations
  • Offer team members regular mentoring, structured reviews, and performance feedback.
  • Work together with training and quality departments to bridge knowledge gaps and promote operational excellence.
  • Maintain a high standard of service quality and adherence to contractual duties.

RECRUITMENT PROCESS: (ONLINE)

  • Initial Interview
  • Final Interview
  • Job Offer

Look for: Ms. Kendra

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Work Location: In person

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