Delivery Partner Administrator

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs

Delivery Partner Administrator (Onsite)

Job Description:

Onboarding Process:

• Ensure all onboarding requests are prepared for management approvals.
• Complete all tasks/activities allocated to Delivery Partner Admin Team per the onboarding process in Promapp.
• Issue compliance checks &/or actions sitting with the Delivery Partner Admin team pending completion to release either company &/or Technicians.

Offboarding Process:

• Complete all tasks/activities allocated to Delivery Partner Admin Team per the offboarding process in Promapp.

Documentation, Validation, and Verification:

• Verify and validate the incoming documentation received from Delivery Partners meets the criteria required.
• Save and upload documents into the client systems (ST3, SharePoint, etc.).
• Data entry - update information into the client systems (ST3, LITMOS, etc.).
• Maintain and update Sheets/ Lists related to onboarding, offboarding and compliance.

Certification, Competency & Training Compliance:

• Allocate, assess and review online training and courses issued through the client's Learning Management System (LMS) - LITMOS.
• Monitor Delivery Partner workforce compliance to contractual requirements for certification, competency and training to ensure the Delivery Partner workforce is fully compliant at all times.
• Issue updated registers to external stakeholders. E.g. PTN Register (Chorus & Spark).
• Ensure the certifications completed/provided by Delivery Partner workforce in Litmos is uploaded to SiteTrax in a timely manner.

Chorus & Spark Access:

• Ensure the Delivery Partner workforce actively working on the client's Network & Sites have correct system access. E.g. Techmate, NDR, Chorus Activate.
• Ensure the Delivery Partner workforce actively working on the client's Network & Sites have valid and correct Chorus and Spark Access.

DPRF Management:

• Complete all tasks/activities allocated to Delivery Partner Admin Team per the DPRF (Delivery Partner Request Form) management process in Promapp.

General:

• Work effectively in an agile environment, adapting to shifting priorities, collaborating across functions and all levels of the organisation.
• Manage the Delivery Partner Team phone queue as per phone queue roster.
• Attend and constructively participate in team and company meetings.
• Escalate all appropriate matters to the Host Employee or Host Manager or other appropriate client employee on a timely basis.
• Adhere to relevant client policy or procedures.
• Adhere to relevant company policies and procedures including Human Resources and Health and Safety policies and procedures.
• Perform other reasonable duties as requested by management.

Qualifications:

• Bachelor's degree in Business Administration, or any related field.
• Highly developed customer service, complaint handling or stakeholder management experience.
• Experience as a Delivery Partner Administrator or a similar role is a plus.
• Experience contributing to process improvement is a plus.
• Customer service experience is a plus.
• Intermediate or advanced skills in Microsoft Office Excel, Word, Outlook, Powerpoint, and Sharepoint
• Ability to assess technical qualifications and compliance with visa regulations.
• Proven ability to operate effectively in an agile and fast-paced work environment, engaging confidently with stakeholders across all organisational levels.
• Ability to communicate and engage confidently with team members and various stakeholders inside and outside of the business.
• Demonstrated ability to prioritize work to strict deadlines and manage various conflicting demands to mitigate risk.
• High degree of accuracy, attention to detail and accurate record keeping.
• Demonstrated ability to establish and maintain strong relationships.
• Ability to maintain the confidentiality of information.
• Intermediate or advanced English speaking and writing skills.