Customer Care Officer

2 weeks ago

Valenzuela City, Philippines Bestank Manufacturing Corporation Full time $30,000 - $50,000 per year

Job Description:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications:

  • Graduate of any four year course
  • With relevant experience in customer service.
  • With good oral and verbal communication skills.
  • Preferably with supervisory/team leader experience
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.

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