Field Service Engineer

2 days ago

Manila, National Capital Region, Philippines IQVIA Asia Pacific Full time $80,000 - $120,000 per year

Responsibilities:

  • Interface between the field organisation and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
  • Demonstrates technical competence while installing, upgrading repairing, and maintaining instrument systems in defined territory
  • Utilise and maintain up to date Service and training manuals, Field Service Bulletin, SOPs and facilitate remote connectivity to customer instrumentation
  • Ensure proper inventory levels and control accuracy of service parts to promote first time fix
  • Work in conjunction with sales and marketing staff to coordinate new system placements, discover leads, promote upgrades and timely contract renewals etc.
  • Establish and maintain relationships with key customers and the existing customer base to ensure their success utilising our products and services
  • Provide effective problem resolution assistance.
  • Executes Qualification and Validation Products at customer sites
  • Coordinate new installations and participate in large-scale installations, that require facility inspections and instrument validation.
  • Assist in departmental project teams; work collaboratively to advance project plans

Requirements:

  • Ideally you will have gained engineering experience working with Medical Devices or analytical instruments, however other industry backgrounds will be considered
  • Previous handling of Optics and Lasers would be beneficial
  • Proven problem-solving ability
  • Strong verbal and written communications skills
  • Familiarity of genomics, sequencing applications, and bioinformatics would be advantageous
  • Basic knowledge of general lab best practices and lab safety
  • Demonstrated ability to resolve customer issues while maintaining positive customer relations.

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