US Healthcare Recruitment Operations Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a fast-growing healthcare staffing agency dedicated to rehumanizing healthcare by improving the patient experience through strong, trusted partnerships with healthcare facilities and clinicians. Their innovative, people-first approach sets them apart, and they are seeking driven individuals to join their team and make a meaningful impact on the lives of clinicians and patients.

About the Role

The US Healthcare Recruitment Operations Specialist supports the client's mission by sourcing high-quality clinicians, aligning them with the most suitable opportunities, preparing submission-ready profiles that meet compliance and client standards and submitting clinicians in multiple VMS portals. This role combines responsibilities from sourcing, job matching, profile preparation and submitting clinicians in portals to create a seamless experience for clinicians and internal partners. The ideal candidate is detail-oriented, adaptable, and committed to delivering accurate, timely, and high-quality work across multiple systems and workflows.

What you'll do

• Sourcing & Talent Identification

• Source qualified clinicians via job boards, VMS portals, internal systems, and targeted online platforms.

• Review clinician qualifications to ensure strict alignment with Marvel and client requirements.
• Build and maintain proactive pipelines of clinicians to mitigate future demand risks.

• Engage clinicians through effective phone, text, and email communication to maintain interest and momentum in the process.

• Job Matching & Submission

• Match clinicians to open opportunities by rigorously evaluating experience, skillsets, availability, and stringent client criteria.

• Collaborate with the Recruitment Team to ensure all clinician submissions are accurate, complete, and delivered in a timely manner.
• Submit clinicians through multiple VMS platforms with maximum efficiency, prioritizing accuracy and compliance.

• Communicate consistent updates and submission statuses to clinicians and internal teams, maintaining process transparency.

• Profile Preparation & Documentation

• Collect, review, and organize all required clinician documentation (resumes, certifications, licenses, skills checklists, etc.).

• Format clinician profiles using Marvel-approved templates to ensure quality, consistency, and a professional brand image.
• Verify that all profiles meet client, regulatory compliance, and internal quality standards prior to submission.

• Maintain accurate, organized, and auditable data within ATS and VMS platforms.

• Submissions

• Learn and master multiple VMS platforms quickly and effectively, serving as a functional expert.

• Execute submissions with speed, flawless accuracy, and strict adherence to specific client requirements.
• Respond promptly to Sales team requests to maintain optimal workflow momentum and client responsiveness.

• Regularly audit job orders across multiple VMS systems to ensure data accuracy, consistency, and completeness.

• Others

• Additional responsibilities may be assigned based on business needs.

What You Bring

• Bachelor's Degree in any field (e.g., Business, Management, Health Sciences).
• At least 1-2 years of progressive, relevant experience in a US Healthcare Staffing Operations, Recruitment Process Outsourcing (RPO), or BPO operational support role.
• Operational Excellence: Demonstrated ability to manage high-volume tasks and strictly deadline-based work under pressure.
• Prioritization: Exceptional ability to prioritize work and pivot quickly in a high-volume, fast-paced environment.
• Attention to Detail: Meticulous focus on accuracy and data integrity, essential for compliance and flawless profile submissions.
• Communication: Strong customer service, written, and verbal communication skills necessary for professional interaction with internal teams and clinicians.
• Systems Acumen: Strong organizational skills combined with the ability to quickly master and navigate multiple systems and workflows.
• Domain Knowledge (Preferred): Understanding of the US healthcare staffing job landscape (setting, shift, specialties) is highly preferred.
• Recruiting Context (Preferred): Prior experience in full-cycle recruiting provides valuable context, but the core focus remains operational mastery.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

·   Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

·   Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

·   Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

·   Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.