Sales Support Specialist/Order Management Specialist

2 days ago

Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time $104,000 - $130,878 per year

We are seeking a detail-oriented and motivated professional to join our team as a Sales Support Specialist (Order Management). This role is focused on supporting the sales team through accurate order processing, ensuring smooth customer experiences, and coordinating with internal teams to fulfill service requests efficiently. This is not a commission-based role but rather a critical support position in the sales cycle.

Key Responsibilities:

  • Enter and process customer orders accurately and in a timely manner.
  • Support the sales team with order-related inquiries, documentation, and follow-ups.
  • Ensure compliance with internal sales processes and AT&T ordering systems.
  • Coordinate with internal departments to resolve order or service-related issues.
  • Maintain accurate records in CRM systems (e.g., Salesforce, HubSpot).
  • Deliver excellent customer service while maintaining a customer-first mindset.

Required Skills & Experience:

  • Proven experience in the telecommunications or IT services industry.
  • Familiarity with AT&T's sales processes, ordering systems, and product portfolio (highly preferred).
  • Strong proficiency with CRM software (e.g., Salesforce, HubSpot).
  • Exceptional organizational skills and attention to detail.
  • Excellent written and verbal communication skills.

Personal Attributes:

  • Highly motivated and able to work effectively in a fast-paced environment.
  • Strong problem-solving and critical thinking abilities.
  • Ability to work both independently and as part of a team.
  • Customer-focused mindset.

Monday to Friday schedule

Night Shift: 11:00 PM – 8:00 AM

Work Location: Jayden Center Building, 402 M.C. Briones St., Tipolo, Mandaue City, Cebu

Send your resume to and tell us why you're the perfect fit for this exciting role

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