Senior Wintel Engineer

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.  We are 5,200 people strong.  We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Senior Engineer role within the Wintel Operations team, providing technical expertise and guidance. The primary focus of this role is to manage and coordinate the activities of the Wintel teams AMER shift. While  supporting the Head of Wintel Operations with the support and management of the global Wintel infrastructure from a BAU and project perspective.

Role Responsibilities

· Senior Engineer within the Wintel Operations team with the primary function of leading the day-to-day Wintel server (and associated infrastructure services) support and continual maintenance. The role consists of a combination of incident, requests and proactive platform management activities.

· Mentor and guide the Wintel team members working on shift

· Ensuring team adhere to existing ITSM processes including incident, request, change, configuration, capacity and release management.

· Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment

· Manage production and maintenance of integration system documentation

· Ensure delivery of integration objectives and goals and that appropriate incident reports are prepared in a timely manner

· Review and recommend options to improve the effectiveness of infrastructure through automation. Provide escalation support for all Wintel and associated infrastructure.

· Act as a visible point of contact for the Wintel Infrastructure (O/S and hardware)

· Providing automated solutions, Ansible, Powershell and other Wintel based automation technologies

· Resolve and conduct root cause analysis of system performance / failure issues

· Establish and maintain best practices, processes and procedures to underpin the operations of the business

· Manage configuration, installation and release management

· Conduct performance monitoring and testing

· Produce documentation and change control

· Prepare and maintain technical, process and operations documentation

Experience / Competences

Essential

· Experience managing a team looking after Wintel services and Infrastructure.

· Strong automation skills along with the technical experience needed to build high-performance, resilient solutions

· Technologies include but not limited to, Windows Server, Exchange Server, O365, AWS, Active Directory, VMWare ESX, PowerShell, File and Print Services, DNS, DFS, ADFS and SCCM.

· Good technical understanding of complex messaging infrastructure's with good messaging related troubleshooting skills.

· Good technical understanding of IT infrastructure products, standards and configuration.

· Excellent communication skills and customer focus, both written and verbal at all levels

· Ability to build and maintain efficient working relationships 

· Shows initiative and can act independently to resolve problems.

· Problem ownership and accountability, along with the initiative to identify/resolve potential problems without necessarily being assigned the task.

· Extensive experience of working in a systems infrastructure role.

· Ability to develop automation process using scripting languages such as Ansible PowerShell and VB Scripting.

· An experienced Windows engineer with extensive experience of the core set of Microsoft Server products including O365 and AWS.

· A skilled engineer with a strong delivery track record.

· Broad knowledge of IT Security and finding the best way to secure the IT infrastructure of an organisation

Desired

· Experience in working through technical challenges through acquisitions and mergers

· A degree in Computer Science, Engineering or related disciplines.

· Citrix, VMWare, and Microsoft Certifications

· Financial institution experience in a trading environment desirable but not essential.

· Experience of ITIL v4 standards or a certificate in ITIL v4 foundation skills beneficial

Band & Level

Manager / 6

#LI-Hybrid #LI-MID

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

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