Global Services Associate II

2 days ago

Paranaque City, Calabarzon, Philippines Manpower Outsourcing Services, Inc. Full time ₱300,000 - ₱360,000 per year
Global Services Associate II (Contact Center – Night Shift)

Location: Edison Road, Barrio Ibayo, Parañaque City (Hybrid work setup)

Employment Type: Contract (Oct 1 – Dec 31, 2025; possible extension)

Salary Range: PHP 25,000 – 30,000/month

Schedule: Night Shift


Job Highlights
  • Join a global shared services team
  • 3-month contract with possible extension
  • Competitive salary + hybrid setup

Job Description

We are hiring a Global Services Associate II to provide HR support services through multiple channels. This role supports employees in the North America region and the Philippines across recruitment, employee relations, total rewards, performance management, and HR policy administration.

Key Responsibilities:

  • Handle inbound inquiries via phone, chat, email, and web/portal cases
  • Support HR functions including recruitment, employee relations, total rewards, and performance/development
  • Manage HR data changes in various systems (e.g., reporting line updates, personal data changes)
  • Guide managers in initiating employee promotions, demotions, and transfers
  • Create and validate HR data for requisitions and approvals
  • Achieve key performance indicators (KPI) and participate in training/engagement activities

Qualifications
  • Bachelor's degree holder (any field)
  • 2–3 years' experience as an agent/associate in BPO, Contact Center, or Shared Services
  • Strong verbal and written communication skills in American English
  • Proficient in MS Word, Excel, PowerPoint, and Outlook
  • Able to multitask and work both independently and in a team
  • Amenable to hybrid setup, with stable internet and power connectivity
  • Willing to work night shift

Hiring Process
  • Interview steps and feedback schedule will be shared upon onboarding

Take the next step in your HR and shared services career. Apply now and be part of a global support team

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