Global Services Associate
4 days ago
Qualifications:
- College Graduate (Bachelor's Degree)
- 2-3 years of working experience as agent or associate in a BPO/Contact Center or Shared Services Company.
- Above average verbal and written communication skills (American English)
- Ability to multi-task and work independently as well as in a team.
- Above average skills with MS Word, Excel, PowerPoint and Outlook
- Capable of doing work from home set-up and has stable internet and power connectivity
- Willing to work on a graveyard shift (Hybrid-Set-up)
Roles and Responsibilities:
- Receiving inbound inquiries via multiple channels such as Phone, Chat, Email and Web or Portal cases.
- Supports NA region and PH employees including but not limited to · recruitment, employee relations, total rewards, performance, and development, and general HR policies.
- Manages data changes via various HR Systems (reporting line changes, personal data updates, etc.)
- Navigates managers in initiating employee promotion, demotion, and transfers - Creates and validates HR data in creation and approving of requisitions.
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