Fraud Prevention Specialist

4 days ago

Work from Home, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

This position is primarily responsible for processing daily electronic payment transactions, including verifying payment information, resolving errors, reconciling accounts, monitoring for fraudulent activity, implementing strategies to minimize fraud risks, providing customer support related to payments, and maintaining accurate records. This position requires strong analytical skills, a deep understanding of payment processing systems, and the ability to respond promptly to fraud alerts while ensuring compliance with all regulatory requirements.

  • Process and reconcile electronic payments from various channels (credit cards, ACH, debit cards, etc.) accurately and efficiently
  • Verify payment information for accuracy, including card details, billing and shipping addresses, and amounts
  • Identify and resolve potential payment errors or discrepancies
  • Respond to customer inquiries regarding payment processing issues
  • Submit transactions to payment networks for authorization and settlement
  • Match processed transactions with merchant deposits and bank statements
  • Analyze and investigate suspicious transactions to detect potential fraud
  • Implement fraud prevention strategies and tools to reduce risks
  • Maintain a comprehensive understanding of fraud patterns and emerging trends.
  • Review flagged transactions and take appropriate action (e.g. contacting customers, declining payments, etc.)
  • Review chargebacks, disputes, and fraud claims, resolving them in a timely manner
  • Identify and address any discrepancies in payment processing
  • Generate reports on transaction volume, payment trends, transaction volumes, chargeback rates and payment statuses
  • Analyze data to identify areas for improvement and provide insights to Management
  • Assist merchants with troubleshooting payment failures and account setup
  • Ensure adherence to PCI DSS standards and other payment security regulations
  • Work with the IT and payment gateway teams to enhance fraud detection tools
  • Provide training and guidance to team members on fraud prevention best practices
  • Assist sales team in addressing fraud-related customer inquiries
  • Any other duties as assigned by supervisor

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience

Bachelor's degree in Finance, Business, Criminal Justice or related field and minimum of 3 years related experience in credit card fraud mitigation; or equivalent combination of education and experience. In-depth understanding of credit card processing workflows and fraud prevention strategies. Knowledge of financial principles, credit regulations and risk assessment methodologies required, as well as an understanding of relevant laws and regulations, such as Fair Credit Reporting Act and the Equal Credit Opportunity Act. CPP certification preferred.

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