Customer Service Representative

3 days ago

Manila, National Capital Region, Philippines BIGO Full time $30,000 - $50,000 per year

Bigo Live-Philippines-Customer Service Representative(User Management)

Working schedule: Monday to Friday, 9:30-18:30

Responsibility

  1. User Monitoring and Support: Monitor high-value user activity and engagement trends to provide timely insights and support to enhance the user experience.
  2. Activity Coordination: Assist in planning, launching, and tracking regular activities, ensuring rewards distribution and basic budget handling.
  3. Customer Interaction and Service: Engage with user groups through activities and provide responsive customer support to address inquiries and cater to users' needs across different levels.
  4. Live Room Support: Coordinate live room activities, such as selecting and training hosts, and maintaining a positive environment for smooth event flow.

Requirement

  1. Education: Bachelor's or Associate degree in Communication, Customer Service, Marketing or a related field.
  2. Communication Skills: Excellent verbal and written communication skills, with fluency in English.
  3. Experience: Previous experience in event coordination is preferred.
  4. Execution Skills: Detail-oriented, with strong multitasking abilities and a focus on delivering high-quality execution.
  5. Team Responsibility: Strong sense of responsibility and a collaborative team spirit.
  6. Learning Attitude: Openness to learning and adapting to new tasks and processes.

About BIGO

WHO WE ARE

BIGO is a fast-growing Singapore technology company established in 2014.

Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.

To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.

At present, BIGO has 5 R&D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.

For more information, please visit our website:

OUR MISSION

Connect the world and share beautiful moments.

OUR VISION

To be a content platform inspiring one billion people's lives.

OUR KEY TO SUCCESS

BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.

About Our Product-BIGO LIVE

BIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real-time, and enjoy fun live sessions with people worldwide.

BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.

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