Customer Success Coordinator

1 week ago

Cebu City, Central Visayas, Philippines Momentive Software Full time ₱900,000 - ₱1,200,000 per year

Job Description
DUTIES & RESPONSIBILITIES:

  • Partner with sales, account management, and client relationship management teams to train employees on product updates
  • Basic knowledge of platform system and tools
  • Develop and maintain strong client relationship throughout the customer lifecycle
  • Provide best practices to clients
  • Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
  • Gaining exposure to some of the complex tasks within the job function
  • Other duties as assigned

Experience
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Requires 2 years minimum of related experience.
  • Requires a bachelor's degree
  • Basic HTML and CSS knowledge
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications

Other Skills

mometivesoftware
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Proven ability to handle multiple tasks with minimal supervision
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Salesforce experience is a plus

About Us
Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company's cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at

Why Work Here?
At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan & Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Casual Environment

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company Paid Parental Leave

Company Paid Short Term Disability

Hybrid Work Arrangement

Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.

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