Sales & Customer Success Operations

1 week ago

Cebu City, Central Visayas, Philippines VenturEd Solutions Full time ₱900,000 - ₱1,200,000 per year

For more than 40 years,
VenturEd Solutions
has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid, tuition management, student information, communication, fundraising, and accounting. These tools empower schools to fulfill their missions and deliver exceptional educational experiences.

Our leading software seamlessly integrates all aspects of school management, contributing to overall school success.

Position Overview:

We are seeking a highly analytical and detail-oriented
Sales & Customer Success Operations Analyst
to support our UK Sales and Customer Success teams. This role is critical in driving revenue growth, operational efficiency, and customer retention by providing actionable insights, maintaining accurate CRM data, and optimizing processes.

Key Responsibilities:

  • Renewals & Retention (25%)
    – Manage the renewal pipeline, standardize churn tracking, and monitor retention metrics (logo, revenue, cohort).
  • Customer Health & Expansion Insights (20%)
    – Build and maintain customer health scorecards, flag at-risk accounts, and identify upsell/cross-sell opportunities to support CSMs.
  • Sales Pipeline & Forecasting (25%)
    – Monitor opportunity quality, sales hygiene, forecasting accuracy, and pipeline health for UK Sales.
  • Sales Performance Analytics (15%)
    – Track sales velocity, cycle analysis, variance, and deal performance to improve predictability.
  • Operational Excellence (15%)
    – Standardize reporting and dashboards, ensure Salesforce data integrity, automate processes, and optimize operational efficiency.

Qualifications & Skills:

  • Bachelor's degree in Business, Finance, or a related field.
  • 2–4 years of experience in Sales Operations, Customer Success Operations, or Revenue Operations.
  • Strong analytical and Excel/CRM skills (Salesforce preferred).
  • Experience with sales forecasting, pipeline management, and retention metrics.
  • Excellent communication skills and cross-functional collaboration abilities.

What We Bring to the Table:

Growth Opportunities to help you advance in your career.

Achieve Work-Life Balance with a setup that suits you.

Employee Engagement Activities to connect and grow with your team.

Complimentary HMO for you + 2 dependents from Day One—your health matters

Earn a 20% Night Shift Differential—your hard work deserves to be recognized.

Convertible Leave Credits available right from the start.

Quarterly Performance Bonuses—because your efforts should be rewarded

Annual Merit Increase to recognize your dedication and growth.

Guaranteed Weekends Off—take time to relax and recharge.

*Terms & Conditions may apply

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