AR / Collection (Hybrid and Night shift)

Discover your 100% YOU with MicroSourcing
Position: Accounts Receivable Assistant

Work setup & shift: Hybrid and Night shift

Site: Cyberscape Beta Building, Ortigas Center, Pasig City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As an Accounts Receivable Assistant, you will be responsible for:
Billing & Client Account Support

• Prepare and review client invoices for accuracy and clarity before distribution.
• Participate in weekly billing meetings to identify outstanding balances, trends, and opportunities to prevent overdue accounts.
• Assist in transferring funds from Trust (TR) to Operating (OP) accounts to support open invoices in Clio.
• Provide reporting and updates to internal teams and clients regarding account status as needed.

Accounts Receivable & Collections

• Contact clients via phone, email, or other approved methods to collect outstanding payments, including credit card or direct debit transactions.
• Negotiate payment plans or settlements when appropriate, ensuring mutually agreeable solutions.
• Track and log every contact attempt, including the outcome and next steps, to maintain accurate records of client interactions.
• Follow up consistently to confirm enrollment in autopay and resolve any declined or failed payment attempts.
• Prepare accounts 90+ days overdue for escalation to a Collections Agency, while maintaining professional and respectful communication.
• Remove settled debts and deceased individuals from records in accordance with firm policy.
• Update client accounts and credit files when debts are satisfied, ensuring records are accurate and up to date.

Client Communication & Relationship Management

• Respond promptly to client billing inquiries, providing clear guidance and solutions to facilitate timely payment.
• Communicate professionally in both English and Spanish, tailoring outreach to meet client needs.
• Collaborate with the Accounts Receivable Specialist and Finance team to align priorities and ensure consistent follow-up.
• Provide backup support during high-volume periods or team absences, maintaining high standards of client service.
• Maintain confidentiality of all financial records and client communications.
• Support process improvements to enhance collections efficiency and client experience.

What You Need

• 2+ years of experience in finance or collection agent
• Proficiency in finance terminology
• Strong computer skills, including Quikbooks, Microsoft Office, Adobe, and legal software (CLIO, Westlaw a plus)
• Excellent written and verbal communication skills
• A high level of organization and the ability to manage multiple priorities in a fast-paced environment

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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• Terms & conditions apply