Homecare Intake and Schedule Coordinator

1 week ago

Makati City, National Capital Region, Philippines AMS HEALTH CORP Full time ₱1,200,000 - ₱2,400,000 per year

Homecare Intake and Schedule Coordinator

Job Description:

AMS Homecare LLC is a home healthcare company based in New York, USA, that provides therapists to patients in the comfort of their homes to support their independence and well-being.

We are seeking a dedicated and detail-oriented Intake Coordinator to join our team. This role is critical in facilitating the onboarding process for therapists, ensuring a smooth transition into our services. The ideal candidate will have strong communication skills, the ability to multitask, a keen eye for detail, and MUST be willing to work Eastern time (8 hours) between 9 AM to 6 PM EST.

Job Responsibilities:

  • Assist in the intake process by gathering and verifying necessary therapist information and documentation.
  • Accurately input therapist data into Excel sheets while maintaining confidentiality and compliance with company policies.
  • Coordinate and schedule assessments, interviews, and follow-ups with therapists and internal teams.
  • Ensure all required forms and paperwork are completed correctly and submitted in a timely manner.
  • Collaborate with the team to streamline the intake and onboarding process.
  • Provide excellent customer service to therapists, answering inquiries and addressing concerns professionally.
  • Identify and resolve any challenges that arise during the intake process, proposing effective solutions as needed.
  • Maintain organized records and documentation to ensure accuracy and efficiency in the intake process.
  • Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.

Qualifications:

  • Prior experience in an intake, recruitment, administrative, or customer service role is an advantage.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
  • Excellent written and verbal communication skills to interact with therapists, team members, and external vendors.
  • Proficiency in Microsoft Office Suite (Word and Excel) and the ability to learn new systems quickly.
  • High attention to detail and accuracy when handling therapist data and documentation.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • A proactive and solution-oriented mindset with strong problem-solving skills.
  • Strong interpersonal skills and the ability to work collaboratively with different teams and departments.

If you are a motivated professional with a passion for helping others and ensuring a seamless intake experience, we encourage you to apply and join our growing team at AMS Homecare LLC

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Do you have a minimum Healthcare Administration/Scheduling: 1 year (Preferred)

Work Location: In person

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