Technical Support Engineer

1 day ago

Manila, National Capital Region, Philippines OpenVPN Full time ₱300,000 - ₱600,000 per year

We are seeking a Technical Support Engineer with expertise in VPNs, networking, and Linux systems to join our team. This role involves troubleshooting, diagnosing, and resolving complex technical issues for customers while ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in OpenVPN or other VPN protocols, networking, scripting, database management, and Linux distributions.

Key Responsibilities

  • Customer Support: Provide technical assistance to customers via tickets, email, and live support to diagnose and resolve networking and VPN-related issues.
  • VPN & Network Troubleshooting: Investigate and resolve customer related configurations and connectivity issues, routing problems, firewall configurations, and security concerns.
  • Log & Database Analysis: Analyze system and application logs, and troubleshoot SQLite, MySQL, or other databases configurations.
  • Documentation: Create and update troubleshooting guides, FAQs, and internal knowledge base articles to improve support efficiency.
  • Collaboration: Work closely with development, QA, and product teams to escalate and resolve software-related issues.

  • Testing & Debugging: Reproduce customer-reported issues in a lab environment to identify root causes and potential fixes.

  • Educational Background: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

  • VPN Expertise: Hands-on experience with OpenVPN, WireGuard, IPSec, or other VPN protocols.
  • Networking Proficiency: Strong understanding of TCP/IP, DNS, DHCP, firewalls, NAT, routing, and network security principles.
  • Linux Systems Knowledge: Experience working with Linux distributions (Ubuntu, Debian, CentOS, etc.).
  • Scripting & Automation: Proficiency in Bash, Python, or other scripting languages.
  • Database Management: Familiarity with SQLite, MySQL etc
  • Technical Support Experience: Proven experience in customer-facing technical support, system administration, or network operations.
  • Analytical & Problem-Solving Skills: Ability to analyze logs, debug complex issues, and propose solutions effectively.
  • Excellent Communication Skills: Ability to explain technical issues clearly to both technical and non-technical users.

    Preferred QualificationsCertifications: CCNA, CCNP or Linux-related certifications are a plus.
  • Cloud & Virtualization Knowledge: Experience with AWS, Azure, Hyper-V, or VMware.
  • Security Awareness: Understanding of SSL/TLS, encryption, authentication methods, and VPN security best practices.
  • Technical Writing: Experience creating detailed troubleshooting guides and knowledge base articles.

Preferred Qualifications

  • Certifications: CCNA, CCNP or Linux-related certifications are a plus.
  • Cloud & Virtualization Knowledge: Experience with AWS, Azure, Hyper-V, or VMware.
  • Security Awareness: Understanding of SSL/TLS, encryption, authentication methods, and VPN security best practices.
  • Technical Writing: Experience creating detailed troubleshooting guides and knowledge base articles.

  • Technical Support Engineer

    1 day ago

    Manila, National Capital Region, Philippines Intetics Full time $40,000 - $80,000 per year

    Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team.Working hours: 9:00 - 18:00 in UK time zoneOR9:00 - 18:00 in US EAST time zoneWhat...

  • Technical Support Engineer

    1 day ago

    Manila, National Capital Region, Philippines The Global Talent Co. Full time ₱40,000 - ₱80,000 per year

    Technical Support EngineerFull-time | Remote | Philippines / LATAM | 4:00 pm - Mid night PSTAbout UsAt The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology...

  • Technical Support Engineer,

    3 days ago

    Manila, National Capital Region, Philippines Philippines - Cofense Inc. Full time $30,000 - $60,000 per year

    Reporting to the Manager of Global Technical Support, the Technical Support Engineer is responsible for assisting customers with support requests from customers and will interact with Cofense customers assisting with questions related the use of Cofense products and engaging Cofense's Senior Support Engineer's as needed.Essential...

  • Technical Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines Five9 Philippines Inc. Full time ₱800,000 - ₱1,200,000 per year

    Technical Support Engineer - Hypercare TeamOverview of Job Function:The Technical Support Engineer will play a key role in evaluating, troubleshooting, and quickly resolving technical concerns and questions with the product used by Hypercare customers. Technical Support Engineer will provide support through various channels via email and phone. Expected to...

  • Technical Support Engineer

    5 days ago

    Manila, National Capital Region, Philippines Five9 Full time ₱500,000 - ₱1,200,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Technical Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines Philippine Span Asia Carrier Corp Full time ₱450,000 - ₱600,000 per year

    Job Description:To support and assist the technical service manager for workshops and documentation.Responsible for the NetSuite software, and inventory maintenance and follow standard procedures to escalate unresolved issues.Job Responsibilities:In charge of workshop inventory of spare parts and consumables.In charge of requesting workshop needs like tools,...

  • Technical Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines T3Cogno Full time $40,000 - $80,000 per year

    Job Description – Technical Support Engineer (Manila)Responsibilities:Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Provide feedback and recommendations to improve...

  • Customer Technical Support Engineer

    1 day ago

    Manila, National Capital Region, Philippines Hello Clever Full time ₱96,000 - ₱240,000 per year

    Location:Remote (Philippines)Working Hours:Weekdays & Weekends, 8:00 PM - 08:00 AM (GMT+11) - roster basis (6-8 hours per shift)Join a Fintech Shaping the Future of AI-Powered PaymentsHello Clever is a global AI-powered payments and loyalty platform reshaping how businesses grow through real-time payments, rewards, and AI-driven intelligence. As we expand,...

  • Technical Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines XML International Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide timely andeffective support to our employees in the Philippines and across the APAC region. The ideal candidatewill be responsible for diagnosing and resolving hardware, software, and network-relatedissues, supporting onboarding/off boarding processes, and...

  • Technical Support Engineer II

    2 weeks ago

    Manila, National Capital Region, Philippines Manning Global AG Full time ₱600,000 - ₱800,000 per year

    Our client, an IT service management company, is searching for aTechnical Support Engineer IIto join their project in thePhilippines.Position Title:Technical Support Engineer IIPosition Type:Full time 1 year contractStart Date:ASAPLocation:Manila, PhilippinesContact:Iulia Balan | Our client's team boasts some of the most talented and experienced cyber...