IT Support

We're seeking a talented and driven IT Support Engineer to join our AU Managed Services Team client. You'll be responsible for supporting both internal staff and external clients, ensuring the timely resolution of technical issues and escalating when necessary.

This is a hands-on role that requires strong technical acumen, excellent communication skills, and a proactive approach to problem-solving. You'll manage desktop and server support, perform system analysis, and contribute to application deployments. If you enjoy working with people, thrive in dynamic environments, and have a passion for technology, this role is for you.

Must-Have Requirements

• Minimum 2 years' experience in an SME environment users) in Australia
• Personable, approachable, and effective communicator
• Experience with Linux and Office 365
• Willingness to work occasional evenings or weekends for project or operational support
• Comfortable working in a hybrid setup
• Able to work independently with minimal supervision

Key Responsibilities

• Manage internal and external support requests, ensuring timely updates and resolution within SLAs
• Provide Tier 2 and Tier 3 support as needed
• Act as the primary contact and incident manager for major incidents, coordinating resolution and communication
• Monitor system performance and proactively address issues
• Manage application deployment schedules and implementations
• Participate in standups and meetings to support request management
• Coordinate with third-party vendors, manage support obligations, and assist in risk reviews and contract discussions
• Identify and implement improvements to reduce support load
• Evaluate and deploy tools to enhance support and deployment processes
• Build strong relationships with internal teams and clients
• Document solutions and create self-help resources for recurring issues

Technical Responsibilities

• Manage staff equipment lifecycle: purchasing, configuration, distribution, budgeting, and asset tracking
• Maintain Linux servers: apply patches, configure access, install services
• Support basic security tasks: monitor vulnerabilities and follow up with staff
• Perform other duties as needed to support the team's mission and service excellence

Skills & Qualifications

• At least 2 years' experience in a similar IT support role
• Excellent communication, patience, and problem-solving abilities
• Proficient with Windows 10/11, Office 365, networking, and security fundamentals
• Basic experience with Linux systems
• Scripting knowledge (Python or Bash) is a plus
• Interest in progressing toward DevOps or Security roles
• ITIL V3 certification

Let's Talk

If this sounds like your next career move, we'd love to hear from you.

Click apply-we're excited to meet you.