IT Support

1 day ago

Pasay, National Capital Region, Philippines Staff Domain Inc Full time ₱1,200,000 - ₱2,400,000 per year

We're seeking a talented and driven IT Support Engineer to join our AU Managed Services Team client. You'll be responsible for supporting both internal staff and external clients, ensuring the timely resolution of technical issues and escalating when necessary.

This is a hands-on role that requires strong technical acumen, excellent communication skills, and a proactive approach to problem-solving. You'll manage desktop and server support, perform system analysis, and contribute to application deployments. If you enjoy working with people, thrive in dynamic environments, and have a passion for technology, this role is for you.

Must-Have Requirements

  • Minimum 2 years' experience in an SME environment users) in Australia
  • Personable, approachable, and effective communicator
  • Experience with Linux and Office 365
  • Willingness to work occasional evenings or weekends for project or operational support
  • Comfortable working in a hybrid setup
  • Able to work independently with minimal supervision

Key Responsibilities

  • Manage internal and external support requests, ensuring timely updates and resolution within SLAs
  • Provide Tier 2 and Tier 3 support as needed
  • Act as the primary contact and incident manager for major incidents, coordinating resolution and communication
  • Monitor system performance and proactively address issues
  • Manage application deployment schedules and implementations
  • Participate in standups and meetings to support request management
  • Coordinate with third-party vendors, manage support obligations, and assist in risk reviews and contract discussions
  • Identify and implement improvements to reduce support load
  • Evaluate and deploy tools to enhance support and deployment processes
  • Build strong relationships with internal teams and clients
  • Document solutions and create self-help resources for recurring issues

Technical Responsibilities

  • Manage staff equipment lifecycle: purchasing, configuration, distribution, budgeting, and asset tracking
  • Maintain Linux servers: apply patches, configure access, install services
  • Support basic security tasks: monitor vulnerabilities and follow up with staff
  • Perform other duties as needed to support the team's mission and service excellence

Skills & Qualifications

  • At least 2 years' experience in a similar IT support role
  • Excellent communication, patience, and problem-solving abilities
  • Proficient with Windows 10/11, Office 365, networking, and security fundamentals
  • Basic experience with Linux systems
  • Scripting knowledge (Python or Bash) is a plus
  • Interest in progressing toward DevOps or Security roles
  • ITIL V3 certification

Let's Talk

If this sounds like your next career move, we'd love to hear from you.

Click apply-we're excited to meet you.

  • Enterprise Architect

    7 days ago

    Pasay, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱500,000 per year

    Work Setup: HybridLocation: Domestic Road, PasayJob Description:We are seeking a seasoned Enterprise Architect with a strong foundation in both business and data architecture. The ideal candidate will be capable of delivering structured architectural outputs with minimal supervision, while engaging stakeholders and ensuring alignment with organizational...

  • encoder - 1 month contract - pasay - onsite

    5 days ago

    Pasay, National Capital Region, Philippines Actionlabs IT Services Full time ₱170,000 - ₱180,000 per year

    Job Overview:We are seeking a detail-oriented and efficient Data Encoder for a one-month contract. The successful candidate will be responsible for accurately entering, updating, and maintaining data in electronic systems to support business operations. This role requires strong attention to detail, proficiency in Microsoft Excel, and the ability to work...

  • ERP Lead Functional Consultant

    2 weeks ago

    Pasay, National Capital Region, Philippines ACUTRIVE IT SOLUTIONS INC. Full time ₱1,500,000 - ₱2,500,000 per year

    Lead Functional Consultant is responsible for overseeing the full implementation of Acumatica solutions, ensuring seamless integration, and facilitating successful client adoption. This role leads the implementation team, manages project timelines, and coordinates with stakeholders to deliver projects on time and within scope.ResponsibilitiesProject...

  • ServiceNow Developer

    2 weeks ago

    Pasay, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱960,000 - ₱1,440,000 per year

    About the RoleWe are hiring a skilled ServiceNow Developer with extensive hands-on experience in ServiceNow development and implementation. The successful candidate will design, develop, and support solutions on the ServiceNow platform to meet business needs and improve IT workflows.Key ResponsibilitiesDevelop, configure, and customize ServiceNow...

  • AR (Cash Application) Process Associate

    2 weeks ago

    Pasay, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱276,000 per year

    We are looking for a detail-oriented Accounts Receivable (Cash Application) Process Associate to join our Finance team. The role is responsible for accurately applying customer payments, ensuring proper reconciliation of accounts, and supporting AR operations to maintain accurate financial records.Key ResponsibilitiesAccurately post and apply customer...

  • Accounts Receivable – Collection

    1 day ago

    Pasay, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱480,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Accounts Receivable (Collection) Specialist to manage collection activities, ensure timely customer payments, and support overall AR processes. The role requires strong analytical skills, advanced Excel expertise, and familiarity with ERP/finance systems.Key Responsibilities:Handle collections and...

  • Accounts Receivable – Claims

    1 day ago

    Pasay, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱360,000 - ₱540,000 per year

    We are looking for a detail-oriented and proactive Accounts Receivable (AR) – Claims & Reconciliation Specialist to join our team. The successful candidate will be responsible for managing customer claims, reconciling accounts, and ensuring accurate and timely resolution of discrepancies. This role requires strong analytical skills, attention to detail,...

  • Part-Time Marketing Specialist

    4 weeks ago

    Pasay, Philippines Agilitec IT Full time

    Position Overview We are seeking a strategic and creative Part-Time Marketing Specialist to drive our marketing efforts in the recruitment industry. This role requires 15-20 hours per week and focuses on content creation, digital marketing, and paid advertising campaigns to support our client acquisition and brand positioning goals. Key Qualifications ...