Customer Service Representative

3 days ago

Makati City, National Capital Region, Philippines Infinivan, Inc. Full time

WHAT WE OFFER:

Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each

50% discount on Shinagawa's Lasik and Aesthetics

20% discount with Shinagawa Pharmacy

FREE Meal

FREE Shuttle Service

Friday Bonding

Rewards and incentives

Training and Engagement activities

Career advancement opportunities

Paid referral program

ABOUT US:

InfiniVAN, Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers:

  • World-class Connection
  • Guaranteed and Real Fiber Speed
  • Reliable Access and Services

We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.

Qualifications:

Willing to work on Graveyard Shift

Willing to be on Rotational Day Off

Excellent Interpersonal Communication Skills

Typing Speed 30-40wpm

With Positive Attitude

Duties and Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone and email particularly in Technical concerns.
  • Identify customer needs and help customers resolve their issues.
  • Analyze the Technical concern and conduct Basic Troubleshooting.
  • Update our internal databases with information about technical issues and useful discussions with customers (Troubleshooting workarounds).
  • Provide Trouble ticket number to the affected client by the fault and once the issue will not be resolved, report it directly to NOC Engineer.
  • Monitor customer technical complaints on all channels (Sales, Retention team and BNC), and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
  • Update and provide accurate information to concerned departments.
  • Keep records of customer interactions, process customer accounts, and file documents for future reference.
  • Assist in training junior Customer Support Representatives.
  • Follow communication procedures, guidelines, and policies.

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Staff meals provided
  • Transportation service provided

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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