Non-voice Customer Service Representative

4 hours ago

Pasig, National Capital Region, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱180,000 - ₱360,000 per year

About the role

We are seeking a passionate and driven Non-voice Customer Service Representative to join our dynamic team at VICTORIAN PLACEMENT AGENCY'. This full-time role is based in Pasig City Metro Manila and offers the opportunity to work in a vibrant and supportive work environment.

What you'll be doing

  • Providing exceptional customer service through various non-voice communication channels such as email, live chat, and social media
  • Responding to customer inquiries, concerns, and requests in a timely and efficient manner
  • Troubleshooting and resolving customer issues with a focus on delivering a positive customer experience
  • Documenting customer interactions and maintaining accurate records
  • Continuously learning and improving your product knowledge to better assist customers
  • Contributing to the development of customer service processes and best practices

What we're looking for

  • Fresh graduates or individuals with 0-1 years of experience in a customer service or call centre environment
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers
  • Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Proficiency in English and the ability to write clearly and concisely
  • Familiarity with using various digital communication channels and technology
  • A positive, customer-focused attitude and a genuine desire to provide exceptional service

What we offer

At VICTORIAN PLACEMENT AGENCY', we are committed to creating a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your well-being. Our team-oriented culture encourages collaboration, learning, and personal growth.

About us

VICTORIAN PLACEMENT AGENCY' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences that drive business success. With a focus on innovation and a commitment to our values, we strive to be the employer of choice in the call centre and customer service industry.

If you are excited about this opportunity and believe you have the skills and passion to excel in this role, we encourage you to apply now.

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