non voice

10 hours ago

Pasig, National Capital Region, Philippines AGVILL RESOURCES INC Full time ₱250,000 - ₱500,000 per year

About the role

AGVILL RESOURCES INC' is seeking a dedicated Non Voice - Call Center agent to join our team in Pasig City Metro Manila. In this full-time role, you will be responsible for providing outstanding customer service and support to our clients through various communication channels, excluding voice calls.

What you'll be doing

  1. Respond to customer inquiries and requests via email, chat, and other non-voice platforms
  2. Provide accurate and timely information to customers to address their needs
  3. Escalate complex issues to the appropriate teams or supervisors
  4. Maintain detailed records of all customer interactions and follow-up actions
  5. Contribute to the continuous improvement of customer service processes and procedures
  6. Adhere to all relevant policies, procedures, and quality standards

What we're looking for

  1. Excellent written communication skills in English
  2. Strong problem-solving and critical thinking abilities
  3. Proficient in using various software and digital tools for customer service
  4. Customer-centric mindset with a passion for delivering exceptional service
  5. Flexible and adaptable to changing customer needs and priorities
  6. Minimum 1 year of experience in a customer service or non-voice call centre role

What we offer

At AGVILL RESOURCES INC', we are committed to providing our employees with a supportive and dynamic work environment. You can expect competitive compensation, opportunities for career development, and a range of benefits that prioritise your well-being. Join us in our mission to deliver exceptional customer experiences.

About us

AGVILL RESOURCES INC' is a leading provider of customer service and support solutions. With a focus on innovation and excellence, we have established a reputation for delivering high-quality services to our diverse client base. Our company culture is built on collaboration, creativity, and a shared commitment to exceeding customer expectations.

Apply now to become part of our dynamic team

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