SEO - Search Engine Account - CSR
7 days ago
About the role
This is an exciting opportunity to join the Customer Service team at Talent Outsourcing Channel Solutions' as a SEO - Search Engine Account - CSR. Based in Taguig City Metro Manila, this full-time role will see you providing outstanding customer service to our clients.
What you'll be doing
- Handling inbound customer inquiries and requests via phone, email, and chat
- Troubleshooting customer issues and providing timely and effective resolutions
- Providing detailed and accurate information to customers regarding our products and services
- Upselling and cross-selling additional services to customers where appropriate
- Documenting all customer interactions and maintaining detailed records
- Collaborating with other teams to ensure a seamless customer experience
- Adhering to all company policies, procedures, and quality standards
What we're looking for
- Proven experience in a Call Centre & Customer Service role, preferably within the Customer Service - Call Centre industry
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to effectively handle customer queries
- Proficient in using customer relationship management (CRM) systems and other relevant software
- Commitment to delivering exceptional customer service and a genuine passion for helping others
- Flexibility to work in a fast-paced environment and adapt to changing business needs
What we offer
At Talent Outsourcing Channel Solutions', we are dedicated to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:
- Competitive salary and performance-based bonuses
- Comprehensive medical and life insurance coverage
- Generous paid time off and holiday allowance
- Opportunities for career development and advancement
- Team-building activities and social events
- Subsidised meals and transportation allowance
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and call centre solutions, serving a diverse range of industries. With a focus on innovation, quality, and customer satisfaction, we have established a strong reputation for delivering exceptional results. Our talented team of professionals is dedicated to exceeding the expectations of our clients and providing a positive experience for their customers.
If you're ready to join a dynamic and supportive team, where your skills and talents can thrive, apply now for this exciting opportunity.
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