Employee Services Delivery Manager

5 days ago

Manila, National Capital Region, Philippines Filinvest Business Services Corp. Full time ₱833,333 - ₱2,500,000 per year

Compliance Management


• Ensure all employee records, documentation, and HR processes comply with labor laws, government regulations, data privacy standards, and internal policies.


• Oversee the implementation of compliance frameworks for employee transactions, including onboarding, transfers, and separation.


• Act as the primary liaison for internal and external HR compliance audits.


• Monitor updates in labor legislation and ensure policies are revised accordingly.

Due Diligence Oversight


• Lead the employee background verification process, including pre-employment checks, credential verification, and post-hire compliance requirements.


• Establish and enforce standard operating procedures for due diligence across all business units.


• Coordinate with Talent Acquisition, HR Business Partners, and other stakeholders to ensure timely and accurate employee requirements.

Employee Services Operations


• Manage centralized employee documentation, records management, and secure data archiving.


• Oversee the issuance of certifications, employment verifications, and other employee-related requests.


• Drive process improvements to enhance service quality, turnaround times, and operational efficiency.

Team Leadership & Coordination


• Supervise and develop the Central Compliance & Due Diligence team, providing coaching, performance management, and skills development.


• Allocate workload, monitor performance metrics, and ensure service-level agreements (SLAs) are met.


• Promote a culture of compliance, accuracy, and service excellence within the team.

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