Concierge

Duties & responsibilities

• Provides timely and reliable information to customers. Understands by heart and in detail all services and products, on-going promotions and activities within the Araneta Center.
• Ensures a consistently high level of customer service.
• Ensures the smooth operations of the Concierge by providing courteous, professional and high-grade service.
• Models the highest standard on personal presentation and grooming.
• Handles all customer inquiries and complaints and keeps a record or log of such incidents. Attends to all customers' requests for assistance (lost companion/child, lost belongings, etc.).
• Informs the Property Manager and/or Mall Marketing Officer of all customer service incidents on a daily basis by preparing and submitting a brief written report.
• Logs all lost-and-found items received at the Concierge and endorses these to the Security Officer on duty for proper storage and safekeeping.
• Attends regular staff meeting as mandated by mall management.
• Maintains an updated record of all emergency hotline numbers and quickly respond to undertake secondary duties as dictated by management in cases of emergencies.

Qualifications

• Bachelor's degree in Hotel and Restaurant Management / Tourism / Business Management / Behavioral Science / Mass Communication
• Ideally, at least 5'5 ft for female candidates and 5'8 ft for male candidates
• Former candidate from any of the prestigious/reputable beauty pageants, an advantage
• Experienced Concierge/ Receptionist from the following establishments are an advantage, but not required:

Hotels/Entertainment Firms Airlines/Travel & Tours

• Shangri-La Hotel - Philippine Airlines
• Manila Hotel - Delta Airlines
• Intercontinental Hotel - Cathay Pacific
• Sofitel Philippine Plaza - Singapore Airlines
• Solaire Resort & Casino - North West Airlines
• Fairmont Makati - Rockwell Land, Inc.
• Raffles Makati - Megaworld Corp.
• Discovery Suites Hotel - Ayala Group
• Manila Peninsula Hotel
• City of Dreams
• Marriott Hotel
• Marco Polo Hotel
• Dusit Thani Hotel
• Pan Pacific Hotel
• Mandarin Oriental Hotel

Job Types: Full-time, Permanent

Pay: Php18,128.00 per month

Benefits:

• Employee discount
• Free parking
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• If hired, how soon can you join the Company?
• Are you willing to undergo a 3-day training program prior to deployment?
• Would you be open to working on a shifting schedule?
• Could you kindly share your height in feet?

Work Location: In person