Concierge

1 week ago

Socorro P, Philippines ACI, Inc. Full time ₱217,568 per year

Duties & responsibilities

  • Provides timely and reliable information to customers. Understands by heart and in detail all services and products, on-going promotions and activities within the Araneta Center.
  • Ensures a consistently high level of customer service.
  • Ensures the smooth operations of the Concierge by providing courteous, professional and high-grade service.
  • Models the highest standard on personal presentation and grooming.
  • Handles all customer inquiries and complaints and keeps a record or log of such incidents. Attends to all customers' requests for assistance (lost companion/child, lost belongings, etc.).
  • Informs the Property Manager and/or Mall Marketing Officer of all customer service incidents on a daily basis by preparing and submitting a brief written report.
  • Logs all lost-and-found items received at the Concierge and endorses these to the Security Officer on duty for proper storage and safekeeping.
  • Attends regular staff meeting as mandated by mall management.
  • Maintains an updated record of all emergency hotline numbers and quickly respond to undertake secondary duties as dictated by management in cases of emergencies.

Qualifications

  • Bachelor's degree in Hotel and Restaurant Management / Tourism / Business Management / Behavioral Science / Mass Communication
  • Ideally, at least 5'5 ft for female candidates and 5'8 ft for male candidates
  • Former candidate from any of the prestigious/reputable beauty pageants, an advantage
  • Experienced Concierge/ Receptionist from the following establishments are an advantage, but not required:

Hotels/Entertainment Firms Airlines/Travel & Tours

  • Shangri-La Hotel - Philippine Airlines
  • Manila Hotel - Delta Airlines
  • Intercontinental Hotel - Cathay Pacific
  • Sofitel Philippine Plaza - Singapore Airlines
  • Solaire Resort & Casino - North West Airlines
  • Fairmont Makati - Rockwell Land, Inc.
  • Raffles Makati - Megaworld Corp.
  • Discovery Suites Hotel - Ayala Group
  • Manila Peninsula Hotel
  • City of Dreams
  • Marriott Hotel
  • Marco Polo Hotel
  • Dusit Thani Hotel
  • Pan Pacific Hotel
  • Mandarin Oriental Hotel

Job Types: Full-time, Permanent

Pay: Php18,128.00 per month

Benefits:

  • Employee discount
  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • If hired, how soon can you join the Company?
  • Are you willing to undergo a 3-day training program prior to deployment?
  • Would you be open to working on a shifting schedule?
  • Could you kindly share your height in feet?

Work Location: In person

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