Concierge/Receptionist

5 days ago

Villamor Airbase P, Philippines INTERACTIVE MULTI-PURPOSE COOPERATIVE Full time ₱250,000 - ₱300,000 per year

A Korean-speaking concierge job description typically includes serving as a first point of contact, welcoming guests, providing personalized service, coordinating travel, making reservations, managing inquiries, and acting as a liaison between guests and other departments, all while maintaining professionalism and fluency in Korean and English. Key responsibilities often involve arranging local activities, handling complaints, and ensuring guest satisfaction through exceptional customer service. Key Responsibilities

  • Guest Interaction: Welcome guests, answer questions, and serve as the primary point of contact for their needs.
  • Language Services: Communicate effectively with Korean-speaking guests and coordinate with staff members, ensuring seamless service.
  • Information & Recommendations: Provide up-to-date information on local attractions, restaurants, entertainment, shopping, and recreational activities.
  • Reservations & Bookings: Make reservations for dining, spa services, transportation, tours, and other guest requests.
  • Problem Resolution: Address guest complaints, concerns, and requests promptly and professionally, escalating issues to management when necessary.
  • Coordination: Liaise with other departments (e.g., housekeeping, transportation) to fulfill guest requests.
  • Administrative Duties: Manage telephone calls, take messages, and perform other administrative tasks to support operations.
  • Personalization: Anticipate and cater to individual guest preferences and needs, ensuring a highly personalized experience.

Required Skills & Qualifications

  • Bilingual Fluency: Professional fluency in both Korean and English is essential.
  • Customer Service: Excellent interpersonal, communication, and customer service skills are crucial for guest satisfaction.
  • Problem-Solving: Ability to handle issues, resolve complaints, and think proactively to address guest needs.
  • Knowledge: Staying informed about local attractions, resort services, and daily events.
  • Professionalism: A friendly, energetic, responsible, and patient demeanor.
  • Teamwork: A collaborative approach to working effectively with other staff members.
  • Education: A high school diploma or equivalent is typically required.

Job Types: Full-time, Fresh graduate

Pay: From Php25,000.00 per month

Benefits:

  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

Application Deadline: 10/15/2025

Expected Start Date: 10/16/2025

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