Project Delivery Specialist

Empowering Global Collaboration Through Seamless Delivery.

Aura is a global managed services leader headquartered in London, helping world-class enterprises transform the way they work through technology-driven communication and delivery solutions. With a strong foundation in business transformation and professional services, Aura's culture celebrates ownership, innovation, and agility-giving every team member the autonomy to lead meaningful change in a dynamic, people-first environment.

Job Description

As a Project Delivery Specialist, you'll coordinate timelines, resources, and communication across teams to deliver complex technical projects efficiently. You'll serve as the bridge between customers, partners, and engineers-ensuring every milestone is met, every issue is addressed, and every project exceeds expectations.

Job Overview

Employment type: Full-time

Shift: Night shift, Monday to Friday (7 a.m. - 4 p.m. EST / 7 p.m. - 4 a.m. PHT), Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years of experience in project coordination/management within a telecom company
• Proven ability to manage multiple projects with tight timelines
• Experience working directly with customers and cross-functional teams
• Experience coordinating global resources and complex time zones
• Familiarity with project management platforms and CRM tools
• Strong knowledge of Microsoft Office 365 and standard business communication tools
• Experience with support ticket systems, order tracking portals, or service coordination workflows

Personal Attributes

• Strong ownership mentality and drive to see projects through to completion
• Excellent communication and interpersonal skills to navigate both customer and internal team dynamics
• Highly organized and capable of balancing multiple moving pieces in a fast-paced environment
• Naturally proactive with a problem-solving mindset
• Detail-oriented with a passion for getting things done the right way
• Self-directed and flexible, comfortable adapting to shifting priorities
• Enthusiastic about delivering high-quality customer experience

Your Daily Tasks

• Build, coordinate, and monitor project timelines, deliverables, and milestones to ensure successful execution
• Serve as a liaison between customers, partners, internal teams, and external resources to keep all stakeholders aligned
• Track and manage project progress, action items, and follow-ups using project management tools
• Organize and facilitate internal and customer-facing meetings to ensure project clarity and momentum
• Ensure documentation, schedules, and resource assignments are accurate and up to date
• Proactively identify project risks, bottlenecks, or delays and work with stakeholders to address them
• Support onboarding processes for new customers and partners by coordinating technical tasks and deliverables
• Maintain organized records of project activity, deliverables, and updates
• Assist with status reporting, ticket tracking, and purchase order and invoice alignment
• Drive post-project evaluations and support recurring success check-ins or service reviews

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra