Customer Service Supervisor

5 days ago

San Juan, National Capital Region, Philippines Whiteplane Inc. Full time ₱240,000 - ₱360,000 per year

Job Overview: Customer Service Supervisor – Front Desk (After Sales)

The Customer Service Supervisor – Front Desk (After Sales) is responsible for leading the day-to-day operations of the front desk team to ensure a seamless and satisfying after-sales experience for customers. This role involves supervising staff, resolving escalated concerns, and upholding service standards to deliver prompt, courteous, and solution-driven support. The ideal candidate is customer-focused, detail-oriented, and experienced in managing front-line service operations.

Key Responsibilities:

  • Supervise and mentor front desk customer service staff to ensure consistent professionalism and high-quality service.
  • Oversee the timely resolution of customer inquiries, complaints, product returns, warranties, and other after-sales concerns.
  • Implement and uphold standard operating procedures (SOPs) to streamline after-sales service processes.
  • Manage escalated customer issues, providing effective and timely resolutions.
  • Coordinate with internal departments such as logistics, sales, and technical support to resolve customer concerns efficiently.
  • Track and analyze customer service metrics to identify areas for improvement and optimize service delivery.
  • Conduct regular training and refresher courses for front desk staff on product knowledge, service etiquette, and company policies.
  • Ensure accurate documentation and recordkeeping of all customer interactions and resolutions.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • Minimum of 2–3 years of experience in customer service, with at least one year in a supervisory or team lead capacity.
  • Excellent communication and interpersonal skills, with the ability to manage and resolve conflicts professionally.
  • Strong problem-solving skills and the ability to perform under pressure.
  • Familiarity with after-sales service procedures, including returns and warranty processes, is an advantage.
  • Proficient in Microsoft Office and customer relationship management (CRM) software.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

  • Customer Service Intern

    1 week ago

    San Juan, National Capital Region, Philippines ECOSHIFT CORPORATION Full time ₱200,000 - ₱400,000 per year

    Job Summary:The Customer Service Intern will assist the team in verifying client information, encoding data accurately into the company system, and supporting customer service operations. This role aims to provide hands-on experience in client management, data handling, and customer communication while maintaining confidentiality and accuracy in all...

  • Asset Inventory Counter

    5 days ago

    San Juan, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

    Qualifications:High school diploma or equivalent; additional training in inventory management or logistics is a plus.Prior experience in inventory, warehousing, or logistics preferred.Basic knowledge of asset management systems and MS Excel.Good attention to detail and strong organizational skills.Ability to work independently or in a team.Physically fit and...

  • Trade Marketing Supervisor, Food Service

    1 week ago

    San Juan, National Capital Region, Philippines PL Aguila Manufacturing, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    The Trade Marketing Supervisor – Food Service is responsible for developing and executing trade marketing programs that support sales growth within the food service sector (restaurants, caterers, hotels, institutional accounts, and distributors). The role focuses on building strong partnerships with food service operators by delivering value-added...

  • Bar Supervisor

    5 days ago

    San Juan, National Capital Region, Philippines Awesome Hotel Inc. Full time ₱600,000 - ₱800,000 per year

    About the role Join the dynamic team at Awesome Hotel Inc.' as a Bar Supervisor in our stunning San Juan La Union location. This full-time position is crucial in ensuring the smooth and efficient operation of our hotel bar, catering to both our guests and the local community. As a Bar Supervisor, you will play a key role in delivering an exceptional...

  • Customer Service

    5 days ago

    San Juan, National Capital Region, Philippines Farm Fresh Milk Incorporated Full time ₱40,000 - ₱60,000 per year

    The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.To answer customer questions by phone, email, social media or walk-in client in a timely manner.Responsible...

  • Hub Supervisor

    5 days ago

    San Juan, National Capital Region, Philippines Waltemart Supermarket Inc. Full time ₱400,000 - ₱600,000 per year

    Receiving and Dispatching Unit Supervisor / Hub SupervisorJOB SUMMARYThe Hub Operations Officer  reports to the Senior Business Development Manager. Spearheads the implementation of Hub Standards.  Prepares strategies and conducts training together with the training team to improve Customer Service that would result to growth in sales, higher efficiency...

  • Store Supervisor

    5 days ago

    San Juan, National Capital Region, Philippines Toyota Full time ₱250,000 - ₱500,000 per year

    JOB DESCRIPTION:Greet and engage with customers, providing a welcoming and personalized experienceMaintain a clean and organized work areaProvide support in creating content for our spaceSupervise and manage staff, including but not limited to: scheduling of shifts, training, evaluationsEnsures store policies, regulations, and procedures are being...

  • Store Supervisor

    3 days ago

    San Juan, National Capital Region, Philippines Jollibee Hiranand Group Full time ₱250,000 - ₱500,000 per year

    STORE SUPERVISOR FOR PETRON GASUL OUTLETJOB DESCRIPTION:Ensure that the LPG store operates in accordance with Petron Gasul regulations and requirementsAssist in Planning schedule,supervise and ensure that all personels adhere to store policies and proceduresEncoding of daily sales for store, deliveries and commercial sales. Prepare the daily sales...

  • Store Supervisor

    5 days ago

    San Juan, National Capital Region, Philippines Asian Technology Solutions Full time

    Qualifications:Any Bachelor's/College DegreeHas 1-2 yrs. proven experience as a Store Supervisor or in a similar role.Experience in Retail (Luxury Brand/High End Fashion/Sports Brand)Experience in items such as bags, clothes, apparel, shoes etc.Strong business acumenGood Customer service skillsWork Setup:6 Days a weekDepending on the mall operating hours is...

  • Branch Supervisor

    5 days ago

    San Juan, National Capital Region, Philippines Healthspan Global, Inc. Full time ₱360,000 - ₱480,000 per year

    As a Clinic Supervisor, you will be responsible for leading the efficient operational delivery of advanced skin solutions that work within the clinic. You will manage every aspect of the day to day clinic operations, ensuring the highest quality of service is provided for patients, whilst driving sales and improving staff performance.Key Responsibilities:To...