Service Desk-L2

Company DescriptionUnisys is a global technology solutions provider dedicated to helping the world's leading organizations achieve innovation and business success. Through cutting-edge solutions in cloud, AI, digital workplace, logistics, and enterprise computing, Unisys empowers clients to challenge boundaries and reach their full potential. With a history...

Working Setup: Home based / RemoteWorking Schedule: 6 AM to 3 PM PHTWhat We're Looking ForMust-Have Skills: Managing/Triaging L1 & L2 support tickets.Managing/Triaging L1 & L2 support tickets.User Management - account creations, deletions and modifications in Active Directory, Exchange Email accountsExperience in MS Intune as DNZ will be implementing this...

What success looks like in this role:Provides Tier 2 support.Troubleshoots and resolves complex issues including:o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, ando Assisting with resolution of Issues with network connectivity, printing and remote...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIES• Serve as a point of escalation for technical issues and alerts and ensures efficient...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIESServe as a point of escalation for technical issues and alerts and ensures efficient...

About the RoleAService Desk Level 2professional to provide advanced technical support and resolve complex issues that go beyond Level 1 capabilities. This role requires strong troubleshooting skills, analytical thinking, and a commitment to delivering excellent customer service.Key ResponsibilitiesProvides Tier 2 support.Troubleshoots and resolves complex...

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.A...

Role Title: MSP Support/Helpdesk (L1, L2, L3)ECLARO:A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...

About the RoleSupervises and manages the team responsible for advising and assisting users in solving problems related to hardware, software and networks using available technology. Studies and analyzes user needs and Service Desk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleKey ResponsibilitiesSupervises the efforts of Service Desk teams within an assigned region.Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients...