Service Desk-L2

2 days ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱30,000 - ₱60,000 per year

For Service Desk Level 2 role, you will provides advanced technical support, handling complex issues that go beyond the capabilities of Level 1 support.

Key Responsibilities:

  • Resolve escalated technical issues involving software, hardware, and network systems.
  • Handle tickets that require deeper investigation and ensure timely resolution within SLAs.
  • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
  • Supports in ongoing day to day questions related to client incidents, requests and queries.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Provide guidance and support to end-users, ensuring a high level of customer service.

ITIL CERTIFICATION REQUIRED

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid training

License/Certification:

  • ITIL Certification (Required)

Work Location: In person

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