Helpdesk L1 Technician

7 days ago

Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱350,000 per year

We're Hiring: Helpdesk L1 Technician
This position is a full-time, remote position that is an entry level help desk position.

  • Responsible for providing support for all Action team members and third-party party users.
  • Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
  • Configure and setup computers remotely. Write concise, informative tickets.
  • Follow up on all tickets in a timely manner and follow through to resolution. Excellent customer service skills (verbal and written communication skills), experience with remote support, strong problem-solving skills, and professionalism are required qualities.
  • Respond to telephone calls, emails, and requests from personnel. o Upgrade, and support PC software applications. o Configure computer equipment including desktop computers, laptop computers, VDI, printers, and networking devices
  • Document, track, and monitor the problem to ensure a timely resolution.
  • Assist with projects; Provide basic training for users
  • Assist with adding and maintaining articles in the Knowledge Base

Additional Point

  • Sharp problem-solving skills & initiative - Ability to look solve the issue presented while also being able to recognize patterns to solve repeat issues as well as look at the big picture to prevent future issues
  • Strong oral and written communication skills - Ability to communicate with others that are not as technical to explain the issue and train them
  • Commitment to following up on all issues in a timely manner - Familiar with working in a fast paced environment where resolving issues is crucial to the success of the company
  • Commitment to uncovering the root of the issue —not applying a band aid fix
  • Ability to find the balance between researching and resolving issues on your own, while also knowing when to escalate the issue.

Qualification

  • Understand and lives out the Action Values
  • Provides great customer experience
  • Phone, ticketing and chat knowledge
  • Knowledge MS Office Suite (Word, Excel, Outlook) skills required - some experience in Microsoft Exchange Online, Microsoft Entra, & Active Directory Users and Computers is a huge plus
  • Familiarity with Help Desk practices (ticket systems, knowledge bases, team environment, phone support, etc)
  • Familiarity with software platforms that Action currently uses (Zoom, DocuSign, Tungsten Power PDF, and Zoom Phone systems is a big plus)
  • Rely on instructions and pre-established guidelines to perform the functions of the job
  • Know the basic components of PCs and understand how they operate.
  • Associate's Degree (desirable)
  • Knowledge of Action property's business (highly desirable

Ready to make an impact? Apply now and let's grow together

  • Helpdesk L1/L2

    4 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱360,000 - ₱480,000 per year

    Company DescriptionIT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care...

  • Helpdesk Technician

    4 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱480,000 per year

    About the Role:As a Help Desk Technician and be the first line of support for our team members and third-party users. This role is perfect for someone who is tech-savvy, eager to learn, and passionate about problem-solving in a fast-paced environment.What You'll DoProvide remote support for hardware, software, and voice/data systemsConfigure and set up...

  • Service Desk Analyst L1

    4 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    OverviewThe Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to...

  • Service Desk Analyst L1

    4 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱400,000 - ₱600,000 per year

    The Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate...

  • IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time $104,000 - $130,878 per year

    Seeking an L1 IT Service Desk professional fluent in Bahasa Indonesia to provide frontline support to Bahasa-speaking users, handle common IT incidents and service requests, and document internal notes in English.Key ResponsibilitiesServe as first point of contact via phone, email, chat, and ticketing system.Troubleshoot password resets, application access,...

  • Helpdesk technician

    7 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱450,000 per year

    This position is a full-time, remote position that is an entry level help desk position.Responsible for providing support for all Action team members and third-party party users.Troubleshoot and resolve hardware, software, and voice/data communication systems issues.Configure and setup computers remotely. Write concise, informative tickets.Follow up on all...

  • IT Helpdesk Analyst L1-L2

    4 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱1,500,000 - ₱3,000,000 per year

    Company:IT By DesignLocation:Philplans Corporate Center - Taguig, BGCWork Setup:Night Shift and 100% OnsiteWhat We're Looking For:An experienced, customer-focused professional with strong communication skills and hands-on technical know-how. You thrive in dynamic environments, take ownership of issues, and consistently deliver service with empathy and...

  • Network Technician L1

    7 days ago

    Taguig, National Capital Region, Philippines Electrodry Full time ₱600,000 - ₱720,000 per year

    IMMUNITY WITH A FULL STOMACH, STARTING DAY ONE Stay fueled with free lunch every day, plus HMO and medical coverage from Day 1TECHNO-CODED PERKS – Enjoy these BenefitsHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual...

  • Cloud & Infrastructure Engineer

    4 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time

    OverviewDirect message the job poster from IT BY DESIGNJob TitleSenior Recruitment Consultant | Hiring for an MSP Company | L1, L2, and L3 IT Service Desk | message me for opportunitiesLocation: BGC, Taguig City | Onsite | Full-TimeOverviewAre you an experienced IT professional with strong expertise in Microsoft Azure, Office 365, and AWS? Join our team and...

  • MIS Operations Technician

    4 days ago

    Taguig, National Capital Region, Philippines Enderun Colleges Full time ₱200,000 - ₱240,000 per year

    The MIS Operations Technician is responsible for supporting and maintaining the institution's Management Information Systems (MIS), providing user support, and ensuring the reliability and security of technical infrastructure. This role combines system operations with end-user support, training, network and telephony troubleshooting, and data management. The...