L1 Service Desk

8 hours ago

Taguig, National Capital Region, Philippines GECO Philippines Inc. Full time ₱300,000 - ₱600,000 per year

Job Title: Service Desk L1 Professional

Location: Onsite – Taguig, Philippines

Employment Type: Full-Time

Work Schedule: 8:00 AM – 6:00 PM PHT

About the Role

We are seeking a Service Desk L1 Professional to join our IT support team in Manila. The ideal candidate will provide first-level technical assistance to end users, ensuring timely resolution of hardware, software, and network-related issues. This role requires excellent communication skills, strong problem-solving abilities, and proficiency in both English and an additional language (Mandarin, Korean, or Japanese).

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
  • Diagnose and resolve hardware and software issues on Windows and macOS platforms
  • Support applications such as Microsoft Outlook, Office Suite, and other standard business tools
  • Manage Active Directory user accounts, passwords, and permissions
  • Document incidents and resolutions accurately in the ticketing system
  • Escalate complex issues to higher-level support teams when necessary
  • Provide excellent customer service, maintaining professionalism and empathy in every interaction

Qualifications

  • Experience: 3–4 years of hands-on experience in IT infrastructure support or helpdesk operations

Technical Skills:

  • Hardware and software troubleshooting (Windows/macOS)
  • Active Directory and Office Suite support
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar)

Language Skills:

  • Fluent in English (both spoken and written)
  • Proficiency in Mandarin, Korean, or Japanese (required)
  • Soft Skills: Strong communication, analytical thinking, and customer service orientation

Job Type: Full-time

Pay: Php25, Php50,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Aside from English, which other languages are you proficient in?

Experience:

  • service desk: 3 years (Preferred)

Work Location: In person

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