Helpdesk Technician

4 days ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱480,000 per year

About the Role:

As a Help Desk Technician and be the first line of support for our team members and third-party users. This role is perfect for someone who is tech-savvy, eager to learn, and passionate about problem-solving in a fast-paced environment.

What You'll Do

  • Provide remote support for hardware, software, and voice/data systems
  • Configure and set up computers remotely
  • Troubleshoot and resolve issues while prioritizing security
  • Write clear, informative tickets and follow through to resolution
  • Deliver excellent customer service through phone, chat, and ticketing systems

What We're Looking For

  • Strong problem-solving skills and initiative
  • Excellent communication skills (both verbal and written)
  • Ability to multi-task, prioritize, and stay calm under pressure
  • Team player and self-starter with a commitment to learning
  • Dedication to identifying root causes, not just quick fixes

Requirements

  • Knowledge of PC components and basic operations
  • Familiarity with help desk practices (ticketing, knowledge bases, phone support)
  • MS Office Suite (Word, Excel, Outlook) required; experience with Exchange Online, Entra, and Active Directory is a plus
  • Experience with Zoom, DocuSign, Tungsten Power PDF, and Zoom Phone is a plus
  • Associate's Degree preferred
  • Understanding of Action Values and commitment to great customer service

Why Join Us?

  • Be part of a supportive, collaborative team
  • Gain hands-on experience with industry-leading tools
  • Work remotely while supporting a dynamic company
  • Build a career in IT with opportunities to grow

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • How much is your expected salary?

Work Location: In person

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