CSR - Patient Care Coordinator

7 days ago

Taguig, National Capital Region, Philippines Alldigitech Manila Full time ₱150,000 - ₱250,000 per year

About the role

Alldigitech Manila is seeking a friendly and customer-focused CSR - Patient Care Coordinator to join our fast-paced call centre team. In this full-time role, you will be responsible for providing exceptional customer service to our valued patients. The position is based in our Taguig City office.

What you'll be doing

  • Handling inbound calls from patients, answering queries, and resolving issues in a professional and empathetic manner
  • Providing accurate information about our products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance customer satisfaction and suggest process improvements
  • Adhering to all company policies, procedures, and quality standards

What we're looking for

  • At least year6 months of experience in a customer service or call centre role, preferably in the healthcare industry
  • Strong communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Excellent problem-solving and decision-making skills, with a focus on delivering high-quality customer service
  • Fluency in English and the ability to communicate clearly and effectively
  • A genuine passion for helping others and a commitment to providing exceptional customer care

About us

Alldigitech Manila is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the overall patient experience. We are a rapidly growing company with a strong commitment to our core values of integrity, innovation, and excellence. Join our team and be a part of our exciting journey

Apply now to become our next CSR - Patient Care Coordinator

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