employee referral program

We're Hiring: Employee Referral Program (ERP) – Engagement Lead

Ortigas Center, Pasig City | FULL ONSITE (6pm-3am Mon to Fri)

At iSupport Worldwide, we believe our employees are our strongest ambassadors. That's why our Employee Referral Program (ERP) is a key driver of our growth—and we're looking for a passionate ERP Engagement Lead to take it to the next level.

This role is perfect for someone who thrives on connecting with people, hosting events, and creating engagement initiatives that inspire employees to participate and get involved. If you're someone who loves organizing activities, building strong employee communities, and driving programs that make an impact, this opportunity is for you

WHY JOIN iSUPPORT WORLDWIDE:

Free Lunch & Daily Snacks – Enjoy delicious meals, coffee, and tea every day

Comprehensive HMO Coverage from Day 1 – Includes 1 dependent with ₱300,000 maximum benefit

Onsite Gym with Professional Coaches – Stay fit and energized without leaving the office

State-of-the-Art Facilities – Work in a modern, dynamic, and inspiring environment

Hotel-Like Restrooms – Because we care about even the little comforts

People-First Culture – Be part of a workplace where employee well-being always comes first

POSITION:
EMPLOYEE REFERRAL PROGRAM - ENGAGEMENT LEAD

IMMEDIATE HEAD:
EXECUTIVE OFFICE MANAGER

POSITION SUMMARY:

The Employee Referral Program (ERP) – Engagement Lead is responsible for planning, executing, and

overseeing initiatives that drive participation and success in the company's Employee Referral Program.

This role ensures ERP activities are engaging, well-communicated, and aligned with iSupport WoldWide's

strategic objectives. You will collaborate with cross-functional teams, manage resources effectively, track

program results, and deliver projects on time and within budget—while fostering a culture of active

employee participation.

PRIMARY DUTIES AND RESPONSIBILITIES

1. ERP Engagement Activities Administration

•
Lead the planning, execution, and monitoring of ERP engagement projects, ensuring timely and within-budget delivery.

•
Conduct employee surveys to align activities with employee expectations.

•
Develop and maintain detailed project plans, identifying and addressing risks or delays.

•
Measure project success through defined metrics and recommend improvements.

•
Maintain accurate project documentation for transparency and accountability.

2. ERP Communications

•
Serve as the primary contact for ERP-related inquiries and updates.

•
Collaborate with Marketing to create communication materials for ERP campaigns.

•
Cascade monthly activity announcements via email and other channels.

•
Track and report participation rates by client.

3. Event Hosting and Facilitation

• Host all ERP-related employee engagement events, both onsite and virtual.

• Organize interactive activities to boost participation.

• Encourage and maintain high engagement levels throughout events.

• Gather and respond to feedback during and after events.

4. ERP Application Status Monitoring

• Ensure prompt resolution of concerns from employees who refer candidates.

• Monitor and track the status of all referred applications.

• Conduct floor walks to raise awareness of open roles.

• Maintain accurate and confidential program data.

5. Employee Engagement Project Support

• Provide logistical support for engagement activities.

• Assist the Employee Engagement Lead with planning and implementation.

• Foster strong employee connections to understand needs and preferences.

6. Liquidation and Expense Custodianship

• Submit accurate liquidation reports on time.

• Organize and safeguard receipts and financial records for ERP activities.

• Manage prizes and ensure correct crediting of rewards.

KEY SKILLS (REQUIRED):

• Strong hosting and presentation skills (onsite and virtual)

Events Planning and Execufion

• Project management from planning to execution

• Excellent interpersonal and stakeholder management skills

• Organizational and coordination skills

• Effective written and verbal communication

QUALIFICATION STANDARDS:

• Bachelor's degree in any 4-year course

• At least 2 years' experience in employee engagement or related field

• Proven experience hosting events and activities

• Proficiency in MS Office, particularly Excel

• Strong organizational, problem-solving, and multitasking abilities

• Able to work independently with minimal supervision