Doer Success Admin

2 days ago

Philippines Outsourced Doers Full time $20,000 - $30,000 per year

Outsourced Doers is a rapidly growing provider of virtual assistant services, specializing in supporting entrepreneurs and businesses in the digital marketing space.

As a Doer Success Admin, you'll be the behind-the-scenes hero supporting the heart of our Operations Team. Your mission: keep things moving smoothly for our amazing Doers (our rockstar team members) by providing critical admin support and handling HR-related requests with speed, empathy, and accuracy.

From processing leave and schedule change requests to issuing incident reports and conducting exit interviews — you'll make sure every Doer receives the support, guidance, and clarity they need.

This isn't just admin. This is purpose-driven support that impacts hundreds of careers daily.

What You'll Be Doing

Review and approve/decline HR-related requests (leave, Certificate of Attendance, schedule changes, resignations)
Coordinate Doer transitions (production training), and adjust shifts accordingly
Make outbound calls to guide, clarify, and support Doers through changes
Issue incident reports and conduct retention/exit interviews
Handle and triage general enquiries from Doers and internal departments
Ensure timely, policy-aligned processing of all tickets and requests
Prepare daily and intraday reports to keep the team on track

What You Bring to the Table

Knowledge

Proficient in back-office and ticketing tools such as Zoho, Freshdesk, Zendesk, and similar platforms
Advanced skills in Microsoft Office, Google Sheets, Excel, Word, and other spreadsheet/reporting software

Skills

Excellent analytical skills and keen attention to detail
Assertive, with the ability to drive improvements in behavior and process
Highly numerate and confident in working with complex data
Strong organizational and time management skills
Highly numerate and confident in working with complex data
Natural problem-solver with a service-oriented mindset
Make outbound calls to guide, clarify, and support Doers through changes
Strong in change management, initiative, and sharing new ideas
Comfortable presenting and communicating in public in a confident and engaging way
A true team player who thrives in a collaborative environment

Experience & Education

3 years in a back-office or ticketing environment in an admin or reporting role
Hands-on experience with ticketing systems like Zoho, FreshDesk, Zendesk, or similar
Familiarity with monitoring tools such as ActivTrak, TimeDoctor, or Teramind is a plus
Must have strong technical and software proficiency
Experience in fast-paced, dynamic workplaces where multitasking is key

Why Join Outsourced Doers?
We're not just another remote team. We're a movement.

Purpose-driven company
Supportive culture clear growth paths
Fully remote, PH-based
Salary increases every 6 months (for top performers)
Night shift – no more long commutes

Ready to make an impact behind the scenes?
Apply now and become the Admin superstar that keeps the Doer journey running like clockwork.



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