Customer Success Manager

Join to apply for the Customer Success Manager role at BruntWorkJoin to apply for the Customer Success Manager role at BruntWorkDirect message the job poster from BruntWorkAbout the Company - Think client success is just about replying to emails and smiling on Zoom? Think again. It's about building trust, anticipating needs, and turning every satisfied client into a loyal partner—and maybe even a brand ambassador.

If you know how to retain great clients, earn referrals, and drive revenue growth, then you're speaking our language. Add in a solid HR background and some serious relationship-building chops, and you might be exactly who we're looking for. About the Role - As our Client Success Manager, you'll be the go-to for clients using our outsourced staffing services.

From onboarding to retention, you'll ensure their experience is seamless, their teams are thriving, and their expectations are exceeded. You'll need top-tier communication skills, strong business instincts, and the kind of energy that keeps clients loyal and engaged. What

We're Looking ForWe're after a driven, resourceful professional who thrives in client-facing roles. You might be a great fit if:You have a strong HR background and experience in recruitment, staffing, or BPOYou've worked with international clients (bonus if you've managed accounts end-to-end)You have excellent written and verbal communication skills

You're detail-oriented, organized, and proactive in solving problems

You're comfortable working independently and under pressure

You're okay with working as an independent contractor (handling your own taxes and benefits)What You'll Be DoingBuilding and maintaining strong relationships with outsourcing clients

Acting as a trusted advisor to resolve client concerns and challenges

Coordinating with the Recruitment Team to fill open roles

Partnering with Staff Services to support remote team member performance

Identifying upsell and cross-sell opportunities within accounts

Ensuring overall client satisfaction and account stability

Work Setup & CulturePay Type: Performance-based

Schedule: Monday to Friday, 8:00 AM - 5:00 PM (UTC)Location: Work from HomeTeam Culture: Fast-paced, collaborative, fully remote environment

Permanent work-from-home setup

Steady freelance opportunity with long-term potential

Immediate hiring for qualified applicants

Minimum Technical RequirementsInternet: At least 25 Mbps postpaid (for a 2-user household)Device: Personal computer with admin access, i5 processor (or equivalent), and 8GB RAMTools: Noise-canceling headset and HD webcam

How to ApplyExcited to help global clients succeed in a remote-first environment? Apply now and let's build something great together. Pre-screening Questions:Do you have experience managing international clients in recruitment, staffing, or BPO?

(Yes/No) If yes, how many years? Have you worked in a client success or account management role before?

(Yes/No)Are you open to working from 8:00 AM - 5:00 PM (UTC)? (Yes/No)Do you have a stable internet connection (minimum 25 Mbps postpaid)? (Yes/No)Do you have a personal computer with at least 8GB RAM and an i5 processor (or equivalent)?

(Yes/No)Are you comfortable working as an independent contractor and managing your own taxes and benefits? (Yes/No)Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

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