General Manager

2 weeks ago

Manila, National Capital Region, Philippines EPS STAFFING SERVICE GROUP, INC. Full time ₱120,000 - ₱150,000 per year

Reports to: Director of Operations

Location: Manila/Cebu with frequent travel to hotel sites

Type: Full-Time

Job Summary:

We are seeking a dynamic and results-driven Group Hotel Operations Manager to oversee the daily operations of a chain of approximately three hotels. The ideal candidate must have demonstrated experience in multi-property hotel management, a strong ability to lead and motivate on-site teams, and the flexibility to travel regularly. This role is hands-on, fast-paced, and directly reports to the Director, offering a unique opportunity to drive operational excellence and contribute to strategic growth initiatives.

Key Responsibilities:

  • Oversee day-to-day operations of approximately three hotel properties, ensuring high standards in service, guest satisfaction, and profitability
  • Collaborate closely with each hotel's General Manager to ensure consistency in operations, staffing, compliance, and brand standards
  • Analyze performance metrics, identify opportunities for improvement, and implement operational efficiencies
  • Conduct regular site visits to monitor hotel performance, provide support, and ensure company policies and standards are being upheld
  • Lead and mentor hotel teams to drive high performance, employee engagement, and a service-oriented culture
  • Liaise with the Director regularly to report on KPIs, operational challenges, and new business opportunities
  • Support and oversee execution of group-wide initiatives including promotional campaigns, staff training programs, and system upgrades
  • Ensure health, safety, and regulatory compliance across all properties

Requirements:

  • Proven experience in multi-property hotel management (3+ hotels simultaneously)
  • Strong leadership and decision-making skills in fast-paced environments
  • Must be highly proactive, organized, and results-oriented
  • Ability and willingness to travel frequently across hotel locations
  • Excellent communication and interpersonal skills
  • Strong financial and operational acumen
  • Bachelor's degree in Hospitality Management or related field preferred

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