BPO Operations Manager

12 hours ago

Baguio City Cordillera Admin Region, Philippines PacificTSP Full time ₱960,000 - ₱1,440,000 per year

Baguio City | Full-time | Onsite

₱80,000–₱120,000

PacificTSP
is looking for a
hands-on Operations Manager
to help scale our Baguio site. We want someone who has
managed teams of up to 100 FTEs
in the past and is ready to bring that experience into a
nimble, startup-style environment
while creating the
structure, standards, and processes
that will support our growth.

What you'll do:

  • Establish and implement operational standards, policies, and reporting structures
  • Run daily operations for a growing offshore team
  • Oversee HR, recruitment, and compliance with PH labor law
  • Manage payroll, budgets, and vendor coordination
  • Oversee sales and new client acquisition
  • Work directly with international clients (US/UK/AU) on SLAs and growth
  • Build team culture, drive performance, and reduce attrition

What we're looking for:

  • 5+ years in BPO operations management in a leadership role
  • Proven experience handling up to 100 staff
  • HR, finance, and client/account management exposure
  • Strong track record in process creation and operational discipline
  • A builder mindset, comfortable being both strategic and hands-on

Compensation:
Competitive package of
₱80,000–₱120,000 monthly
depending on experience, plus benefits.

If you have managed BPO teams before and are ready to set the foundation for growth in a nimble startup environment in Baguio, we would love to hear from you.

Send your resume to contact-

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