BPO Operations Manager

1 week ago

Baguio City Cordillera Admin Region, Philippines PacificTSP Full time ₱960,000 - ₱1,440,000 per year

Baguio City | Full-time | Onsite

₱80,000–₱120,000

PacificTSP
is looking for a
hands-on Operations Manager
to help scale our Baguio site. We want someone who has
managed teams of up to 100 FTEs
in the past and is ready to bring that experience into a
nimble, startup-style environment
while creating the
structure, standards, and processes
that will support our growth.

What you'll do:

  • Establish and implement operational standards, policies, and reporting structures
  • Run daily operations for a growing offshore team
  • Oversee HR, recruitment, and compliance with PH labor law
  • Manage payroll, budgets, and vendor coordination
  • Oversee sales and new client acquisition
  • Work directly with international clients (US/UK/AU) on SLAs and growth
  • Build team culture, drive performance, and reduce attrition

What we're looking for:

  • 5+ years in BPO operations management in a leadership role
  • Proven experience handling up to 100 staff
  • HR, finance, and client/account management exposure
  • Strong track record in process creation and operational discipline
  • A builder mindset, comfortable being both strategic and hands-on

Compensation:
Competitive package of
₱80,000–₱120,000 monthly
depending on experience, plus benefits.

If you have managed BPO teams before and are ready to set the foundation for growth in a nimble startup environment in Baguio, we would love to hear from you.

Send your resume to contact-

  • Management Trainee

    3 days ago

    Baguio, Cordillera Admin Region, Philippines Jollibee Group Full time ₱150,000 - ₱250,000 per year

    Title: Management Trainee - Session Rd, BaguioThe Management Trainee is Responsible For TheImplementation and assurance of compliance on Food, Safety and Cleanliness Programs for the assigned area.Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers' needs are attended to promptly.Sales building initiatives by...

  • Mall Manager

    1 week ago

    Baguio City, Cordillera Admin Region, Philippines SM Supermalls Full time ₱180,000 - ₱240,000 per year

    Mall Manager (SM City Baguio)The Mall Manager is responsible for delivering profitable and sustainable mall operations in alignment with Management's directives and revenue expectations.This role drives the continuous enhancement of the mall's physical value by developing and executing strategies that create a safe, secure, and welcoming environment,...

  • Property Manager

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Globalland Property Management, Inc. Full time ₱400,000 - ₱600,000 per year

    Job DescriptionWe are seeking an experienced, detail-orientedProperty Managerto oversee the day-to-day operations of our real estate properties. The ideal candidate will ensure high levels of tenant satisfaction, maintain the physical condition of the properties, and manage financial performance in line with organizational goals.ResponsibilitiesManage daily...

  • Store Manager

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines SM Retail Full time

    The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.ResponsibilitiesSet and execute sales performance goals to increase profitabilityHire,...

  • Restaurant Manager

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines VIVA INTERNATIONAL FOOD & RESTAURANTS, INC. Full time

    JOB DESCRIPTION:A. Ensures Customer SatisfactionExecutes Quality Service and Cleanliness Standards of the RestaurantEnsures an environment of Customer Awareness by supervisors and staff; monitors Customer Feedback; follows up on complaints and takes corrective actions to ensure Customer Satisfaction.B. Oversees the Implementation of Sales Building Activities...

  • Treasury Senior Analyst

    2 weeks ago

    Baguio City, Cordillera Admin Region, Philippines eFlexervices Full time ₱900,000 - ₱1,200,000 per year

    Who we are:eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing...

  • Equipment Engineering Manager

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Texas Instruments Full time ₱600,000 - ₱1,200,000 per year

    TI (Philippines), Inc - Baguio is seeking an experienced Equipment Engineering Manager to join our team In this role, you will oversee the maintenance of production equipment. Which includes maintaining production equipment in a manner that meets company standards and ensures minimum equipment downtime. You will oversee technicians and engineers that repair...

  • Retail Store Manager

    1 week ago

    Baguio City, Cordillera Admin Region, Philippines SM Retail Full time ₱250,000 - ₱500,000 per year

    Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.Responsibilities:Sales Achievement PlanExecute directions and sales strategies to achieve or improve on sales targets.Propose innovative ideas to increase market share.Ensure that store is adequately manned and that personnel shifts are...

  • Area Operations Head For La Union, Mountain Province and Benguet

    3 days ago

    Baguio City, Cordillera Admin Region, Philippines Globe Telecom Full time ₱600,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionAchieve the overall area targets of Broadband and MobileLead and develop BDEs to support and achieve the goals and target for Broadband and...

  • Grade VIII NISRP25G8

    6 days ago

    Cordillera Admin Region, Philippines HSE Workplace Health & Wellbeing Full time ₱3,000,000 - ₱5,000,000 per year

    Before you applyThis job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC Agreement ReferenceNISRP25G8CategoryManagement/Admin/ICTGradeGrade VIII 0655Advertisement sourceHSEAdvertisement TypeInternalImportant InformationThis job is in the HSE.CountyAllLocationCountry WideRecruiterNationalContract...