
Travel Account Specialist
3 days ago
Job Summary:
We are looking for a Customer Service Representative (CSR) for our Travel Account who will assist customers with booking inquiries, itinerary changes, flight/hotel reservations, and other travel-related concerns. The ideal candidate is detail-oriented, customer-focused, and able to handle inquiries efficiently and professionally.
Key Responsibilities:
- Handle inbound and/or outbound calls related to travel bookings, flight schedules, and itinerary changes.
- Assist customers with ticket reservations, cancellations, rebookings, and refund requests.
- Provide accurate information regarding travel policies, fare rules, and travel requirements.
- Resolve customer concerns promptly and professionally, ensuring high customer satisfaction.
- Upsell or cross-sell travel-related products and services when applicable.
Qualifications:
- High School Graduate or equivalent (Senior High/College level an advantage).
- At least 1 year BPO experience (Travel account experience).
- Strong verbal and written communication skills in English.
- Basic knowledge of travel booking systems (GDS experience is an advantage but not required).
- Good problem-solving and multi-tasking skills.
- Willing to work on shifting schedules, holidays, and weekends.
Job Types: Full-time, Permanent
Pay: Php30, Php37,000.00 per month
Application Question(s):
- How much is your expected salary?
Work Location: In person
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