Travel Customer Associate

2 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱500,000 - ₱1,000,000 per year

About the Role

We're looking for a detail-oriented and customer-focused
Travel Customer Service Representative
to join our dynamic travel operations team. In this role, you'll be the first point of contact for travelers, providing seamless support and expert guidance across booking, ticketing, and itinerary management. If you thrive in fast-paced environments and love helping people navigate the world, this is your boarding pass to a rewarding career.

Key Responsibilities

  • Deliver exceptional customer service to travelers via phone, email, and chat
  • Book flights, hotels, and rental cars using
    Global Distribution Systems (GDS)
    such as Sabre or Amadeus
  • Issue, reissue, and process refunds for flight tickets in accordance with airline policies and fare rules
  • Respond promptly to traveler inquiries, resolve booking issues, and provide accurate travel information
  • Maintain detailed records of customer interactions and transactions in CRM systems
  • Collaborate with internal teams to ensure smooth travel experiences and timely issue resolution

Qualifications

  • 1–3 years of experience in travel customer service or GDS-based booking environments
  • Proficiency in at least one major
    GDS platform
    (Sabre or Amadeus)
  • Strong communication skills in English
  • Ability to multitask, prioritize, and remain calm under pressure
  • Familiarity with airline fare structures, ticketing rules, and refund procedures
  • High attention to detail and commitment to delivering outstanding service

What We Offer

  • Competitive salary and shift allowances
  • Day 1 HMO w/ free dependent
  • Training and certification opportunities in GDS and travel systems
  • Supportive team culture and career growth pathways

Work location: Bridgetowne, Quezon City

  • travel consultant

    2 days ago

    Makati City, National Capital Region, Philippines Marsman Drysdale Travel Inc Full time $40,000 - $60,000 per year

    The Travel Consultant is responsible for assisting clients with their travel needs by providing expert advice, creating customized itineraries, and handling bookings for flights, hotels, tours, and other travel-related services. The role involves ensuring customer satisfaction through excellent service, offering travel solutions based on client preferences...

  • Travel Sales Agent

    2 days ago

    Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱160,000 - ₱180,000 per year

    Key Tasks and Responsibilities:Responding to Sales Inquiries:Engaging with customers through calls, chats, texts, or emails to answer questions, provide information about travel packages, and assist with the booking process.Needs Assessment:Understanding clients' travel requirements, preferences, budget constraints, and any special considerations to suggest...

  • Travel Consultant

    6 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    OverviewWe are looking for a Customer Service Representative (CSR) for our Travel Account who will assist customers with booking inquiries, itinerary changes, flight/hotel reservations, and other travel-related concerns. The ideal candidate is detail-oriented, customer-focused, and able to handle inquiries efficiently and professionally.Key...

  • Travel Consultant

    2 days ago

    Makati City, National Capital Region, Philippines KAV Travel and Tours OPC Full time ₱150,000 - ₱300,000 per year

    Duties - Handle incoming reservation inquiries via phone, email, or online chat - Assist customers in booking hotel accommodations and travel arrangements - Provide information on hotel amenities, room availability, and local attractions - Upsell additional services or amenities to enhance the customer experience - Resolve customer complaints or...

  • Travel Consultant

    2 days ago

    Caloocan City, National Capital Region, Philippines wais na byahero travel and tours Full time $30,000 - $50,000 per year

    We are looking for a passionate and customer-oriented Travel Consultant to join our team at Wais Na Byahero Travel and Tours. The Travel Consultant will assist clients in planning, booking, and managing their travel arrangements while ensuring excellent customer service and memorable travel experiences.Key Responsibilities:Provide clients with travel...

  • Travel Consultant

    2 days ago

    Caloocan City, National Capital Region, Philippines Wais na Byahero Travel and Tours Full time $30,000 - $50,000 per year

    We are looking for a passionate and customer-oriented Travel Consultant to join our team at Wais Na Byahero Travel and Tours. The Travel Consultant will assist clients in planning, booking, and managing their travel arrangements while ensuring excellent customer service and memorable travel experiences.Key Responsibilities:Provide clients with travel...

  • Travel Consultant

    2 days ago

    Makati City, National Capital Region, Philippines Kav Travel and Tours Opc Full time $40,000 - $60,000 per year

    Duties- Handle incoming reservation inquiries via phone, email, or online chat- Assist customers in booking hotel accommodations and travel arrangements- Provide information on hotel amenities, room availability, and local attractions- Upsell additional services or amenities to enhance the customer experience- Resolve customer complaints or issues in a...

  • GDS Travel Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines WNS Full time $40,000 - $80,000 per year

    As a Senior Associate, you will be responsible for delivering exceptional customer service to business travelers, handling bookings for flights, hotels, and rental cars utilizing Global Distribution Systems (GDS). Your role will involve promptly addressing traveler inquiries and ensuring efficient resolutions.Key Responsibilities:Providing top-notch customer...

  • HR Travel Associate

    2 days ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱250,000 - ₱500,000 per year

    I. PURPOSE Responsible for processing and managing travel transactions and requests in accordance with the passenger's needs and company policy. II. DUTIES AND RESPONSIBILITIESBooking airfares for international and domestic trips Book accommodations for international and domestic trips Create Request for Payment with SOA breakdown Provide quotations for...

  • Corporate Travel Associate

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱40,000 per year

    Bridgetowne, Libis, Quezon CityUp to ₱40,000 Package + ₱2,000 AllowanceWhat You'll DoHandle corporate/business travel accounts (B2B) with accuracy and professionalismProvide exceptional customer service and travel solutions to business clientsUtilize global distribution systems (Sabre, Galileo, or Amadeus) for reservations and bookingsEnsure seamless...