Broker Support Officer
5 days ago
RESPONSIBILITIES
• Deliver exceptional service and maintain a high level of professionalism when assisting brokers via chat and phone, in line with service standards and guidelines.
• Respond to broker inquiries related to mortgage products through multiple channels, including phone, email, and written correspondence.
• Promote and enforce credit and operational best practices across the team to uphold quality and consistency.
• Effectively manage risk by ensuring adherence to policies, quality standards, and operational procedures.
• Deliver exemplary service to both internal and external customers, ensuring a consistently high standard of support.
• Maintain clear, timely, and effective communication throughout the loan application process, including accurate handling of contact details such as phone numbers, email addresses, and mailing information.
• Ensure all external communications meet the company's quality standards and reflect the company's commitment to professionalism and excellence.
SELECTION CRITERIA:
- Candidate must possess at least a Bachelor's/College Degree in any field
- Excellent verbal and written English communication skills
- Minimum of (2) years of Customer Service experience in a Contact Centre environment
- Experience in Mortgages, Credit/Assessments and Settlements will be an advantage
- Ability to adapt to a fast-paced environment
- Strong organizational and management skills
- Positive disposition and can-do attitude
- Keen attention to details
- Ability to work with minimum supervision
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