Team Lead Service Desk Support L1

7 days ago

Pasig, National Capital Region, Philippines Unison Computer Systems Full time ₱264,000 per year

JOB HIGHLIGHTS

  • Life Insurance Coverage upon hiring.
  • Career advancement based on performance.

KEY RESPONSIBILITIES

  • Acknowledge support tickets and responds to user requests.
  • Acknowledge calls or email concern by end users.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolving the incident ticket requests.
  • Document the action taken to resolve the problem as input to the Knowledge-based system.
  • Creation of report and reporting to higher management.
  • Assists VIP's
  • Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
  • Performance monitoring and feedback.
  • SPOC between the team and the client.
  • Perform other related tasks and special assignments that may be assigned from time to time by the immediate supervisor or management.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Graduate in Bachelor Science Information Technology or any related courses.
  • With at least 1 year Technical Support experience is a plus.
  • Must have an experience in leading a team.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Good in interpersonal relation to client.
  • Responsible to the assigned task.
  • Service oriented with can-do attitude.
  • Willing to do the task overtime.
  • Shifting schedule
  • Applicants must be willing to work in Bagong Ilog, Pasig City.

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Benefits:

  • Free parking
  • Life insurance
  • On-site parking
  • Opportunities for promotion

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • team lead: 1 year (Preferred)

Work Location: In person

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